Collections Manager

Collections Manager I

About Cherry

Started in 2019, Cherry is an extremely fast growing FinTech that has built the simplest, fastest, and most inclusive Buy Now, Pay Later solution for medical practices such as dentists, medical aesthetics, veterinarians etc.

Cherry enables medical practices to treat more patients by making their services more financially accessible.

Cherry was founded and is led by Stanford entrepreneurs with a previous successful exit and backed by an all-star lineup of investors such as Kleiner Perkins, DCM and CapitalG.

About the Role

Cherry is looking for a rockstar Collections & Recoveries Manager I to lead a team of 8-10 Collections & Recoveries Specialists.

We're looking for an exceptional, hands-on leader with a proven track record of driving collections performance, hiring and developing high-performing talent, and using data to make better decisions. You will own your team's performance, development, and results while delivering a positive and compliant consumer experience.

The best candidates don't just manage the day-to-day-they raise the bar, develop great people, solve problems, and consistently deliver measurable results.

Responsibilities

• Own team performance: Lead 8-10 Collections & Recoveries Specialists and consistently drive strong collections, recoveries, productivity, quality, and consumer experience results.
• Hire exceptional talent: Identify, hire, onboard, and develop high-performing Collections & Recoveries Specialists.
• Coach and develop: Build a high-performance culture through coaching, 1:1s, performance management, recognition, and accountability.
• Seek Truth Through Facts: Use data, performance trends, and frontline insights to identify root causes, make decisions, and drive results.
• Improve performance: Develop and execute strategies that materially improve individual and team collections and recoveries results.
• Own initiatives end to end: Identify opportunities, develop solutions, execute changes, and measure results.
• Operate compliantly: Ensure collection activities follow Cherry's policies and procedures and applicable federal and state requirements.
• Be an Owner: Take accountability for outcomes, proactively solve problems, and continuously raise the bar for your team and Cherry.

Qualifications

• A proven track record, demonstrated through consistently meeting or exceeding collections and/or recoveries goals.
• 1+ years of first-party consumer collections experience, including pre-charge-off collections.
• 1+ years of experience directly managing a team of Collections & Recoveries Specialists, preferably 8 or more.
• Proven ability to identify, hire, and develop high-performing collections talent.
• Proven ability to coach and materially improve individual and team performance.
• Demonstrated experience using collections data and KPIs to identify opportunities and drive measurable results.
• Experience owning projects or operational initiatives end to end, from identifying the opportunity through execution and measurement.
• Strong working knowledge of applicable consumer collections laws, regulations, policies, and controls.
• Strong ownership, judgment, communication, and problem-solving skills.
• Flexibility to support evenings, weekends, and holidays based on business needs.
• High school diploma or GED required.

Compensation Package

• $120,000 annual base salary
• $30,000 annual target variable (bonus) compensation, for $150,000 total annual On Target Earnings
• Flexible time off plan
• Generous equity grant
• Medical, vision, and dental benefits
• Fully remote company
• Summer and winter company retreats

Cherry provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.