Service Manager

Boka Restaurant Group and Executive Chef Chris Pandel are currently seeking a Service Manager   to join the team of Cira , located on the ground level of The Hoxton Chicago!  

BENEFITS & PERKS: Health, Dental, and Voluntary Benefits Package (available after 90 days), employer-sponsored mental health and resource program, 401(k) program, life insurance, wellness benefits, paid parental leave, paid vacation, career mentorship and growth potential, and dining incentives across our 20+ establishments!  

ABOUT BOKA RESTAURANT GROUP: Boka Restaurant Group is a James Beard Award-winning group, anchored by partnerships with some of American’s greatest chefs. With a firm belief that genuine hospitality makes the world a more human place, we strive beyond convention to believe in and support each other, care for our communities, and work together to build the world we want to live in. View our restaurants here:  
 
ABOUT CIRA: Cira is a warm and welcoming all-day restaurant and café within The Hoxton Chicago lobby where Chef Chris Pandel pays tribute to a diverse range of flavors and culinary practices. Cira’s shareable menu is born of the 21 countries that touch the Mediterranean Sea and showcases Chef Pandel’s heartfully-crafted cuisine, effusive goodwill, and soulful approach to hospitality.  

SERVICE MANAGER’S RESPONSIBILITIES INCLUDE:  

• Report directly to the General Manager  
• Helping to manage the floor, including touching tables, running food, overseeing staff, and monitoring the door
• Opening duties including restaurant walk- through to ensure the restaurant is ready for service, checking opening emails, conducting pre-shift with staff, and handling service demands as needed  
• Closing the restaurant, including writing daily recaps, reconciling closing banks, and doing the final restaurant walk-through
• Helping to manage all employees, including assisting in training, support, performance management, and discipline  
• Checking the reservation books and running the door when needed  
• Participating in management meetings  
• Regularly communicate with employees and guests  

QUALIFICATIONS:  

• At least 2 years of management experience in a fast-paced restaurant setting
• Liquor, beer, and wine knowledge is a must
• In-depth experience with Open Table and Aloha
• Extensive food and beverage knowledge
• Willing to work nights and weekends
• Knowledgeable about Boka Restaurant Group

This is an ideal position for someone who is dedicated to providing great service and is seeking to become a member of a hard-working and fun team  

PHYSICAL REQUIREMENTS:  

• Ability to lift 10- 20lbs if necessary.  
• Safely and effectively use all necessary tools and equipment.  
• Stand and walk for the entirety of an eight-hour shift, including moving safely through all areas of the restaurant.  

If you feel you meet the requirements, are a team player, experienced, passionate, and dedicated to your craft, we want to hear from you! Please reply with a copy of your resume AND a cover letter detailing why you'd be a great addition to our team!  

COMPENSATION DETAILS:  

Compensation: $60-$70k