Helpdesk Support Agent

Providing remote Tier 1 and preliminary Tier 2 support, the full-time Helpdesk Support Agent will manage inquiries via phone and email, ensuring accurate incident recording and adherence to compliance standards while maintaining a customer-first mindset. Key responsibilities Deliver courteous and timely support for a variety of program-related inquiries Accurately record and process customer incidents using multiple software applications Follow documented workflows and escalation procedures to meet service levels and compliance standards Required qualifications At least 2 years of call center or customer service experience 2+ years of experience with computer-based CRM systems for ticket management Ability to pass a federal background check and maintain Public Trust clearance Must have lived in the United States for at least 3 of the past 5 years High school diploma or equivalent Virtual Vocations Inc