Mitigation Project Manager

Benefits:

Dental insurance

Health insurance

Vision insurance

Reports To: Mitigation Manager and General Manager

Full-Time

Company and Culture:

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a servant-based leadership mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Job Position Description:

With a One Team mentality, you will perform services as assigned while following PuroClean® production guidelines. Working to ensure all customer needs are met in a kind and sympathetic way, our project technicians assist their teams and supervisors with all aspects of restoration work on residential and commercial job sites, as well as maintain vehicles, equipment, and assets of the business. Our technicians take pride in going above and beyond customer expectations in their times of need by providing a world-class level of service which sets them apart from our competitors in the industry.

Responsibilities:

Effectively perform all aspects of the production processes

Control and manage all mitigation and remediation projects assigned to you

Motivate the tech team to meet project goals and adhere to their responsibilities

Manage all aspects of a project to ensure that the projected timelines are met either through in-house technicians or the support of our subcontractors

Oversee scheduling of jobs, resources, subcontractors, and crew with the Project Coordinator

Prepare inspection forms and include detailed scope notes before leaving the job site so that our estimators may provide us with a proper estimate & scope of work

Prepare and settle mitigation and remediation projects

Act as an internal quality controller and complete all estimate reviews in a timely fashion so that estimates can be sent out as quickly as possible to the insurance company or homeowner

Communicate customer concerns/complaints to Management

Tell the customer how PuroClean can help them; sell the job by gaining customer and client confidence

Be in contact with the insurance company or the adjuster during the ongoing claim if there is one submitted to ensure progress

The final walk-through must be completed with a lead technician on all mitigation and remediation work to continue to ensure quality control

Use the PuroClean of customer management database to complete all forms that pertain to the specific type of project we are working on

Contact Project Coordinator to create a new assignment upon receiving a phone call about new work

iGuide all promising job leads upon arrival to the job site

Provide all necessary documentation for billing, including but not limited to:

Work Authorization Forms, Photos, and Subcontractor invoices, Scope Notes, Dry Logs & Certificates of Completion

Be able to analyze and formulate a scope of work, when walking a jobsite

Oversee job costing, including supplies, employee hours, equipment, and subcontractors

Negotiate with the customer and insurance company on job costing and scope of work

Lead your on-call team during after-hours mitigation.

Check in on jobsites daily

Walkthrough jobsite with estimates to check for inaccuracies, complete estimate reviews and submit the changes needed to the estimate within a timely fashion (24-48 hours)

Provide proper training to crew members, and job performance reviews

Travel as needed

Other tasks and/or duties asked by Management or Ownership

Benefits:

Health insurance

Schedule:

Monday to Friday

On call

Overtime

Ability to Commute:

Troy, MI 48084 (Required)

Willingness to travel:

10% (Preferred)

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.