DCAT Bill/Account Collector - OSHA DAP

DCAT Bill/Account Collector - OSHA DAP

ProSidian Seeks a DCAT Bill/Account Collector - OSHA DAP in Washington, DC to support an engagement for a branch of the federal government responsible for occupational safety, wage and hour standards, unemployment insurance benefits, reemployment services, and some economic statistics across the United States.

The ProSidian Engagement Team Members work to provide administrative support services to the Occupational Safety and Health Administration (OSHA) Directorates. OSHA's Directorate of Administrative Programs (DAP) provides administrative support services to the various Program Offices within OSHA as part of its mission. OSHA DAP requires administrative support services to include administrative, secretarial and clerical skills to include, but are not limited to, organizational skills, customer service, calendar management, travel arrangements, reporting, project planning, supply management, computer operations of various applications, debt collection and publication order processing.

DCAT Bill/Account Collector - OSHA DAP Candidates shall work to support requirements for Program Support and The DCAT Bill/Account Collector will provide OSHA with Debt Collection Services according to the guidelines and regulations set forth in the OSH Act (1970) and the Debt Collection Improvement Act (1996).

Responsibilities include, but are not limited to, the following:

• Data input, information processing and systems management in the area of account collections, using text and numeric data entry (10-key pad) in OSHA Information System (OIS), OSHA Legacy Data System and U.S. Department of Treasury ARTIVA System.
• Using OIS, OSHA Legacy Data System and U.S. Department of Treasury ARTIVA System, review debt collection cases, debt close outs, proof of claims and proof of debts to ensure OSHA inspection penalties are processed accurately and within the stated deadlines.
• Use proficient grammar and customer service skills to initiate, prepare and mail customer correspondence to include, but are not limited to, formal notifications regarding delinquent accounts, defined payment plans and resolution of customer concerns/issues.
• Assist with various reports to include, but are not limited to cases paid in full, uncollected debts and debt close out reports using OIS and U.S. Treasury ARTIVA systems.
• Using OSHA Legacy Data System and U.S. Treasury ARTIVA, process payments, enter and update debt status. Process refunds using OIS.
• Monitor call center number and email inbox. Respond to inquiries and voice messages. Must be proficient in English and Spanish.
• Reconcile OSHA Area Office penalty payments mailed to the U.S. Bank lockbox with documentation data in OIS.

The DCAT Bill/Account Collector must have at least five years' experience performing similar services in a similar environment or Bachelor's degree plus two years' experience performing similar services in a similar environment.

The ideal candidate will be proficient in both English and Spanish. TRAVEL: Travel as coordinated with the technical point of contact and approved in writing by the Contracting Officer in advance, is allowed, in accordance with Federal Travel Regulations. LOCATION: Work shall be conducted at the Washington, DC

• U.S. Citizenship Required
• Excellent oral and written communication skills
• Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe)
• All ProSidian staff must be determined eligible for a "Facility Access Authorization" (also referred to as an "Employment Authorization") by the USG's designated Security Office.