Customer Service Representative (Inbound)

Our client, a leading provider in the Rochester, NY area, is seeking an Inbound Customer Service Representative to join their dynamic team. As an Inbound Customer Service Representative, you will be an integral part of the Sales department, supporting the organization in delivering exceptional service and solutions to clients. The ideal candidate will demonstrate excellent communication skills, a proactive attitude, and a strong commitment to customer satisfaction, which will align successfully within the organization.

Job Title: Inbound Customer Service Rep

Location: Rochester, NY

Pay Range: $19 

Shift: Monday-Friday 8am-5pm

What's the Job?

• Process customer telephone orders, inquiries, and participate in servicing and clerical reporting activities.
• Assist customers by checking stock availability, quoting prices, and processing orders accurately.
• Verify orders, billing, and correspondence, ensuring adherence to customer specifications.
• Support customers and service centers in estimating needs, quoting prices, and gathering cost information.
• Handle service requests, expedite order inquiries, and follow up on order statuses, including back orders and lost shipments.
• Other duties as assigned (May include warehouse work) 

What's Needed?

• Strong organizational and communication skills.
• 1-3 years experience in a customer service role and mechanical experience 
• Personable, positive attitude, and high moral value are a must! 
• Ability to work effectively in a team environment.
• Attention to detail and accuracy in processing orders and documentation.
• Proficiency in using worksheets, inventory lists, and automated ordering systems.

What's in it for me?

• Opportunity to work in a supportive and inclusive environment.
• Engagement in meaningful work supporting customer needs.
• Potential for professional growth and development.
• Collaborative team culture that values diversity and innovation.
• Stable employment with consistent hours and pay.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells –creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.