Logistics Coordinator

Responsibilities Handle incoming customer requests via phone, email, and website with a sense of urgency and attention to detail Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high‑tech industries Verify all customer instructions are complete and all necessary permits/licenses are in place to meet country requirements Responsible for determining carrier based on rate, availability, and customer service provided Confirm customs clearance Collaborate with service partners & brokers for pre‑alerts and to resolve clearance issues Communicate with customers, agents, brokers and colleagues in a professional and courteous manner Receive, review, verify and process import and export documentation in compliance with all appropriate regulations Inform customers of customs clearance, delivery instructions and other required information Prepare, route, and cut air bills and manifests Identify, document and elevate shipping irregularities and non‑conformance Responsible for handling non‑conformances and rescheduling shipments if needed Other duties as assigned Requirements At least 1 year of customer service experience Must be at least 18 years old and have a high school diploma or GED Proficient in Microsoft Word, Excel, Outlook & data entry and able to type 30 WPM Knowledge of US and world geography and time zones is preferred Call Center experience is preferred Excellent communication, customer service, and organizational skills Ability to operate in a fast‑paced and demanding environment Flexibility with the ability to work additional hours as business requires Strong attention to detail and accuracy Desire to exceed customer’s expectations Certifications & Qualifications High school diploma GED #J-18808-Ljbffr