Information Technology Support Technician (Memphis)

About us

Crestview Collection is a leading wholesale home décor company based in Memphis, TN. Over the past several years, we have experienced significant growth and remain highly optimistic about our continued success in 2027 and beyond. Our mission is to deliver on-trend products at competitive prices while providing exceptional customer service across the industry.

The role

You are the first call when something breaks. You keep our people, computers, printers and phones working so the business never waits on IT.

What you will do

• Work the help desk queue (Spiceworks): triage, fix, follow up and close tickets
• Image, set up and retire laptops, monitors and docking stations for new hires and departures
• Create and remove user accounts, mailboxes and licenses in Microsoft 365 and Claude
• Patch laptops and keep endpoint protection current
• Check that backups run and complete scheduled restore tests
• Install, troubleshoot and maintain office printers, copiers and warehouse label printers
• Support warehouse RF scanners, mobile devices and tablets
• Support desk phones, extensions, WiFi and basic network issues
• Keep the hardware and software asset list and spare parts current
• Handle first level NetSuite and system access issues and escalate the rest
• Track equipment through the PO process and warranties and returns

What you bring

• 2+ years in help desk or desktop support
• Strong Windows 10 and 11 skills
• Proficient in the Microsoft 365 suite: Excel, Outlook, Teams, SharePoint and OneDrive
• Comfortable using Claude and helping coworkers get set up and unstuck in it
• Printer and peripheral troubleshooting
• Patience and a customer service mindset with non technical users
• Organized enough to document what you fix

Nice to have

• CompTIA A+, Network+ or Security+
• Microsoft 365 device management
• Experience supporting a warehouse or distribution floor
• Exposure to NetSuite or another ERP