CNC Field Service Engineer

Job Description Job Description Position Overview:
We are seeking a Field Service Engineer who will be responsible for the installation, retrofitting, servicing, and technical support of CNC and advanced machinery at customer facilities across North America. This individual will also support machine updates, troubleshooting, and rework in the field. The ideal candidate is mechanically inclined, proactive, and experienced with machine tools and control systems.

Key Responsibilities:
Coordinate machine installations and retrofits in collaboration with internal teams, customers, and contractors
Perform machine setup, commissioning, production validation runs, and final testing
Troubleshoot and repair mechanical, electrical, hydraulic, and lubrication systems
Conduct warranty repairs and provide ongoing service support
Train customer personnel on proper operation, maintenance, and safety protocols
Complete service reports, checklists, time sheets, and customer-facing documentation
Disassemble and prepare machines for shipping with accurate labeling for reassembly
Adhere to company quality, safety, and environmental standards during fieldwork
Suggest process improvements and cost-saving measures when applicable

Technical Skills & Experience:
Strong mechanical background with CNC machine tool experience (3-axis, 5-axis, lathes, servos, etc.)
Hands-on experience with Fanuc, Heidenhain, Siemens, and/or Bosch Rexroth controls
Electro-mechanical troubleshooting skills required
Ability to read and interpret schematics, drawings, and technical manuals
Proficiency with hand tools, electrical test equipment, and machine shop tools
Familiarity with software testing, troubleshooting, and recovery processes (with engineering support)
Experience performing basic machining operations and mechanical alignments during installs
Metal cutting experience is highly preferred

Qualifications:
High school diploma or GED + 10–15 years of experience in a skilled trade, or
Associate’s degree + 6–10 years of experience, or
Completion of a formal apprenticeship or technical certification program
Degree in Mechatronics, Electrical, or Controls Engineering is a strong plus
Must have a valid driver’s license and clean driving record
Ability to pass a background check