Patient Experience Coordinator

Job Description

Job Description

Position Title: Patient Experience Coordinator

Location: Hackensack, NJ (On-site)

Hours: Part-time, 3 days per week (20–25 hrs, cosmetic service days)

Reports To: Practice Owner/Lead Dermatologist

About Bergen Dermatology

Founded in 2011 by board-certified dermatologist Dr. Naana Boakye, Bergen Dermatology is a boutique, lifestyle-focused, and integrative dermatology practice located in Hackensack, New Jersey. With over a decade of trusted service and more than 18,000 patients cared for, our mission is to treat skin with intention by blending medical, cosmetic, and lifestyle dermatology to promote long-term skin health and overall well-being.

Dr. Boakye is nationally recognized for her expertise in skin of color, medical and aesthetic dermatology, and longevity-focused skincare. She brings a modern, evidence-based, and compassionate approach to dermatology rooted in education, empowerment, and lifestyle dermatology. Under her leadership, Bergen Dermatology has become a trusted destination for a diverse, multigenerational community ranging from teens to adults navigating life-stage skin changes.

We pride ourselves on offering a warm, inclusive, and high-touch experience where every patient feels seen, valued, and supported throughout their skincare journey.

Role Overview

We are seeking a warm, poised, and proactive Patient Experience Coordinator to join our patient experience team. In this part-time role, you’ll be the first and last impression for our clients—serving as a concierge-style point of contact for patients seeking both medical and cosmetic dermatology services. You’ll support front desk operations, educate patients about treatment plans and skincare programs, and play a key role in enhancing the overall patient journey.

How Will You Create Impact?

• Greet every patient with genuine warmth and professionalism, creating a welcoming first and last impression.

• Provide concierge-style service in our boutique, spa-inspired dermatology practice, blending personalized care with clinical excellence.

• Support front desk operations, including check-in/out, and offer seamless backup coverage to the lead receptionist.

• Communicate with clarity and compassion—in person, by phone, and through secure platforms like Klara.

• Keep the reception area calm, organized, and inviting, reflecting the Bergen Dermatology brand.

• Share knowledge about treatment plans, skincare programs, and products—confidently recommending services and retail offerings to meet patient needs.

• Show kindness, integrity, and professionalism in every interaction, building trust with patients and teammates.

• Bring a steady, calming presence to a busy, high-touch environment.

• Embrace and promote our holistic, patient-centered approach to skincare and wellness.

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Qualities That Set you Up For Success

• Warm, articulate, and naturally engaging

• Sales-oriented with a hospitality mindset—thinks like a concierge

• Strong communication and follow-through skills

• Able to remain calm, courteous, and solution-oriented in a fast-paced environment

• Comfortable interacting with a diverse patient population, including pediatric and adult clients

• A quick learner with a collaborative spirit and attention to detail

What We’re Looking For

• 1–2 years of experience in a medical office, spa, or high-touch customer service role (dermatology or cosmetic experience a plus)

• Familiarity with skincare, cosmetic treatments, or wellness services strongly preferred

• Proficient with digital tools and platforms (experience with EMR or Klara is a plus)

• Strong organizational and multitasking abilities

• Availability to work on cosmetic procedure days (schedule to be confirmed)

• Commitment to patient confidentiality and HIPAA compliance

Compensation & Perks

• Competitive hourly rate based on experience

• Opportunity to grow with a respected, woman-led dermatology practice

• On-the-job training and exposure to skincare and wellness programs

• Supportive and inclusive team culture

How to Apply

• Submit your resume and a brief note about why you’d be a great fit for Bergen Dermatology.

Founded in 2011 by board-certified dermatologist Dr. Naana Boakye, Bergen Dermatology is a boutique, lifestyle-focused, and integrative dermatology practice located in Hackensack, New Jersey. With over a decade of trusted service and more than 18,000 patients cared for, our mission is to treat skin with intention by blending medical, cosmetic, and lifestyle dermatology to promote long-term skin health and overall well-being.
Dr. Boakye is nationally recognized for her expertise in skin of color, medical and aesthetic dermatology, and longevity-focused skincare. She brings a modern, evidence-based, and compassionate approach to dermatology rooted in education, empowerment, and lifestyle dermatology. Under her leadership, Bergen Dermatology has become a trusted destination for a diverse, multigenerational community ranging from teens to adults navigating life-stage skin changes.
We pride ourselves on offering a warm, inclusive, and high-touch experience where every patient feels seen, valued, and supported throughout their skincare journey.

Company Description

Founded in 2011 by board-certified dermatologist Dr. Naana Boakye, Bergen Dermatology is a boutique, lifestyle-focused, and integrative dermatology practice located in Hackensack, New Jersey. With over a decade of trusted service and more than 18,000 patients cared for, our mission is to treat skin with intention by blending medical, cosmetic, and lifestyle dermatology to promote long-term skin health and overall well-being.\r\nDr. Boakye is nationally recognized for her expertise in skin of color, medical and aesthetic dermatology, and longevity-focused skincare. She brings a modern, evidence-based, and compassionate approach to dermatology rooted in education, empowerment, and lifestyle dermatology. Under her leadership, Bergen Dermatology has become a trusted destination for a diverse, multigenerational community ranging from teens to adults navigating life-stage skin changes.\r\nWe pride ourselves on offering a warm, inclusive, and high-touch experience where every patient feels seen, valued, and supported throughout their skincare journey.