National Accounts Collections Representative

National Accounts Collections Representative

Join a collaborative, results-driven team where you'll play a key role in managing a portfolio of large fleet customer accounts and driving positive business outcomes. In this role, you will partner closely with National Account Managers, Fleet Credit, and Collections to resolve complex account issues, collect past-due balances, and support repossession processes when necessary. You'll leverage your analytical and problem-solving skills to conduct payment research, maintain account accuracy, process contract modifications and payoffs, and identify solutions that enhance the customer experience while supporting key business metrics. This position offers the opportunity to make a meaningful impact through cross-functional collaboration, continuous improvement initiatives, and special projects that contribute to the success of both our customers and the organization.

Job Functions / Responsibilities:

• Identify and address fleet customer issues that impact key business metrics and drive to conclusion across departments.
• Works closely with National Account Managers & NAM Assistants, Fleet Credit Managers, and Director of Collections to manage large fleet customers portfolio of accounts.
• Collect past due accounts for large fleet customers with significant impact to the business.
• Assist the Corporate Portfolio department in the repossession process if necessary.
• Perform account maintenance and research driving resolution on applied funds, refunds and all payment issues.
• Assists Fleet Credit with contract modifications on key assigned customers as necessary and drive to completion.
• Assists with payoff quotes and application of payoff funds for fleet customers.
• Special projects as assigned.

Qualifications & Skills:

• Three + years of experience required. Preferably in the finance / commercial lending industry
• Ability to drive problems to resolution independently and through collaboration across departments
• Understanding complex financial transactions and impacts to PFC portfolio
• Familiarity with various business systems
• Proficient in Excel, Word and other MS Office tools.
• Strong understanding of PFC finance products.
• Strong interpersonal skills, good verbal and written communication skills.
• Strong decision making, problem solving, and negotiation skills.
• Ability to maintain a professional attitude and demeanor when dealing with challenging customers.
• Must possess ability to prioritize multiple tasks.
• Strong organizational skills.
• Education Bachelor's degree required.

What We Offer:

As a U.S. PACCAR employee, you have a full range of benefit options including:

• Competitive salary and 401(k) with up to a 5% company match.
• Fully funded pension plan that provides monthly benefits after retirement.
• Comprehensive paid time off, minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time including vacation, paid holidays, and sick time.
• Tuition reimbursement for continued education.
• Medical, dental, and vision plans for you and your family.
• Flexible spending accounts (FSA) and health savings account (HSA).
• Paid short- and long-term disability program.
• Life and accidental death and dismemberment insurance.
• EAP services, including wellness plans, estate planning, financial counseling, and more.
• Global Fortune 500 company with a wide array of growth, training, and development opportunities.
• Opportunity to work alongside experienced, goal-oriented colleagues recognized as experts in their fields.