Director of Housekeeping

Fairmont Miramar Hotel & BungalowsSituated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California's best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer's market.What is in it for you:Employee benefit card offering discounted rates in Accor worldwide for you and your familyLearning programs through our Academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21Career development opportunities with national and international promotion opportunities. The sky is your limitSalary Range: $135,000-$140,000 USD per annumJob DescriptionReporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging serviceFollow departmental policies, procedures and service standards consistently offering professional, engaging and friendly service.Ensuring the highest degree of cleanliness and maintenance in accordance with Fairmont Hotels & Resorts standards, policies and procedures.Creating an environment wherein continuous improvements are made in the areas of GOP, EES, VOG, and LQAEffectively and accurately managing payroll and departmental expenses of Housekeeping department, within budgeted and forecasted guidelines.Developing and executing, in conjunction with the Executive Committee, any capital projects related to guest rooms and public areas.Actively engage with local laundry partners and consistently source new business opportunitiesOverseeing all recruitment processes, and developing departmental succession plansEffectively manage all colleagues relationships within the departmentMaintaining an environment that promotes the health, wellness and safety of both colleagues and guestsMaintaining an active Preventative Maintenance program in conjunction with the Director, EngineeringEnsuring high colleague engagement through recognition and removal of identified barriersOverseeing the Housekeeping Management to maximize leadership synergyLiaising with all Hotel departments as requiredActively participating as a member of hotel committees as requiredEnsuring existing environmental initiatives are adhered to, and new and innovative environmental opportunities are implementedOther duties as assignedQualificationsPrevious Senior Housekeeping Leadership experience, 2-3 years within a similar establishment is requiredProven leadership, developer and delegation skills with an ability to lead medium-size team of 30-45 colleagues to achieve the departmental goalsStrong organizational and administration skillsExcellent communication skills, both written and verbalAbility to work in a fast paced, diverse environmentUniversity degree or Hotel Management Diploma preferredExcellent computer skillsKnowledge of the Property Manager System / OperaExcellent problem solver and decision makerPhysical and operational demands:Mobility: Moving between guestrooms, public areas, and service zones to inspect cleanliness and address issuesHands-on oversight: Occasionally assisting with cleaning tasks or demonstrating procedures to staffStanding and walking for extended periods during inspections, meetings, and guest interactionsLifting and carrying light to moderate items up to 60 pounds (e.g., cleaning supplies, linens) when necessaryWorking irregular hours including weekends, holidays, and early mornings, which can affect physical staminaAdditional InformationAll your information will be kept confidential according to EEO guidelines.