Front Office Agent

EOS Hospitality

Job Summary

The Front Office Agent is responsible for processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Provide information and assistance to all guests and visitors.

Responsibilities

Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
Ascertain callers' needs through open-ended questions.
Describe room accommodations and all amenities.
Obtain all designated information to book a reservation.
Accommodate special requests and designate such in the system following hotel SOP’s.
Access guest history records to best service guests; maintain accurate information in guest history files.
The ability to exercise personal discipline and extra diligence to assure that projects are completed on a timely basis.
Resolve guest complaints, ensuring guest satisfaction.
Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
Present folio to guest and resolve any disputed charges.
Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
Perform additional duties, as assigned.
Strong organizational, prioritization skills and ability to work well under pressure and meet deadlines.
Possess an eye for the smallest detail and maintain a keen sense of urgency.
Ability to think clearly, remain calm, and resolve problems using good judgment.

Physical Requirements

Must be able to bend, stoop, squat, and stretch to fulfill necessary tasks.
Must be able to lift, push, and pull up to 30lbs. on a regular and continuing basis
Must be able to stand and exert well-paced mobility for up to 8 hours in length

Qualifications

Education: High school or equivalent preferred.
Experience: 1 to 2 years in a similar position experience preferred.
Grooming: All colleagues must maintain a neat and well-groomed appearance (specific standards will be provided).

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Front Office Agent in Bethany Beach, DE vacancy

Front Office Agent
...Jefferson Bridge Rd Bethany Beach, DE 19930, USA Description The Front Desk Attendant is the first point of contact for our guests, so... ...departments. Monitor, organize and forward emails. Track and order office equipment and supplies. Maintain records and files. Equal...
Front office
Work at office
Employment Opportunity
Bethany Beach, DE
12 hours ago
Front Office Agent
...Description Front Desk Agent duties and responsibilities A Front Desk Agent ensures customers receive the best service possible from the property. They provide customers with their requested room, address their needs, and resolve any complaints they may have throughout...
Front office
The Bellmoore Inn and Spa
Rehoboth Beach, DE
1 day ago
Front Office Agent
EOS Hospitality - - Responsibilities: Greet guests upon arrival and provide a hospitable welcome; Record guest information and direct them to their designated rooms; Receive calls and conduct room reservations; Organize transportation and restaurant reservations for guests...
Front office
EOS Hospitality
Rehoboth Beach, DE
1 day ago
Beach Shoppe Front Office Clerk
...Beach Shoppe Front Office Clerk The Part-Time/Full-Time Seasonal Beach Shoppe Front Office Clerk will be responsible for providing excellent guest service as it pertains to guest registration/checking-in and Point of Sale transactions for the resort. He/She will promptly...
Front office
Full time
Part time
Seasonal work
Troon Golf
Bethany Beach, DE
1 day ago
Guest Experience Coordinator
...Bethany Beach Ocean Suites is hiring a Front Office Agent in Bethany Beach, DE. The role involves processing guest check-ins/check-outs, addressing customer inquiries, and ensuring guest satisfaction through effective communication. Ideal candidates will have 1 to 2 years...
Front office
Bethany Beach Ocean Suites
Bethany Beach, DE
2 days ago
Guest Services Supervisor
...Delaware The purpose of a Guest Services Supervisor is to assist the Guest Service Manager by overseeing the responsibilities of the Front Office staff ensuring that the guests are being serviced in a professional and competent manner. ESSENTIAL DUTIES AND RESPONSIBILITIES...
Front office
Night shift
Weekend work
Stonebridge Companies
Fenwick Island, DE
12 hours ago
Night Audit
...Title: Night Auditor Location: City, State FLSA: Exempt/Non-Exempt Status: Part-time, full-time, seasonal, on-call. Reports to: Front Office Manager/Accounting Manager . Pay Range: Enter hourly rate range or salary range depending on position Job Summary: The Night Auditor...
Front office
Hourly pay
Full time
Part time
Seasonal work
Work at office
Local area
Night shift
Stonebridge
Fenwick Island, DE
3 days ago
Pricing Integrity Agent
Field Representative We are immediately hiring part time Field Representatives in your area! Are you a military spouse and looking for supplemental income? Make extra spending money to help with your car payment, social activities, and more! Benefits: A comprehensive...
Extra income
Part time
Immediate start
Flexible hours
Shift work
RD SOLUTIONS INC
Selbyville, DE
12 hours ago
Front Desk Supervisor
...Front Desk Supervisor The Harrison Group is a 3rd generation family business that has been owned and operated in Ocean City, Maryland... ...Prepare shift reports and communicate any issues to the Front Office Manager. Assist in maintaining inventory of front desk supplies...
Front office
Weekly pay
Work at office
Local area
Shift work
Night shift
Harrison Group Resort Hotels & Restaurants
Ocean City, MD
3 days ago
Guest Service Agent
$18 per hour
...Service AgentLocation: Ocean City, MDFLSA: Non-ExemptStatus: Part-time, full-time, seasonal,Reports to: Front Office ManagerPay Range: $18Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest...
Front office
Full time
Part time
Seasonal work
Work at office
Flexible hours
Shift work
Afternoon shift
Stonebridge Companies
Ocean City, MD
4 days ago
Maintenance Engineer
...maintenance and repairs to public areas, guestrooms and administrators office buildings. Carry out consistent preventive maintenance... ...line with appropriate specifications. Work together with the front office manager and housekeeper, and connects with the manager to...
Front office
Weekly pay
Work at office
Flexible hours
Harrison Group Resort Hotels & Restaurants
Ocean City, MD
1 day ago
Night Audit
...the Night Audit checklist for computer procedures daily. Balance the day’s work and maintain cashiering responsibilities as per Front Office procedures. Maintain Front Office computer system operation and fulfill all Front Office functions between 11:00 p.m. and 7:00 a...
Front office
Shift work
Night shift
Stonebridge Companies
Rehoboth Beach, DE
2 days ago
Guest Services Representative
$16.5 - $18 per hour
...discrepancies to management. Maintain a tidy, organized, and professional front desk area. Perform concierge and bell services as needed.... ...up to 40 lbs – Occasionally Work Environment Fast‑paced front office environment with frequent interactions and distractions. Must be...
Front office
Hourly pay
Full time
Temporary work
Shift work
LATOUR HOTELS & RESORTS, INC.
Ocean City, MD
2 days ago
Receptionist - State Farm Agent Team Member
$40k - $60k
...Training & development ROLE DESCRIPTION: Tony Milam - State Farm Agent is a leading insurance agency dedicated to providing exceptional... ...appropriate team members. Manage appointment scheduling and office communications. Assist in handling incoming inquiries and...
For contractors
Work at office
Monday to Friday
Afternoon shift
State Farm
Dagsboro, DE
2 days ago
Night Auditor: Overnight Front Desk & Nightly Accounting
A hospitality organization located in Fenwick Island, Delaware is seeking a Night Auditor responsible for ensuring a smooth overnight operation. The role involves managing guest check-ins and check-outs, balancing daily revenues, and maintaining accurate guest records....
Part time
Shift work
Night shift
Stonebridge
Fenwick Island, DE
4 days ago
Front Desk Associate
$15 - $16.75 per hour
...Description Job Overview: As a Part-Time Front Desk Associate , you'll be responsible for providing exceptional customer service... ...and customized software applications and tools, and usual office equipment. Ability to quickly and easily navigate the property...
Hourly pay
Part time
Work at office
Local area
Flexible hours
Weekend work
FirstService Residential Careers
Ocean View, DE
1 day ago
Assistant General Manager
...General Manager in overseeing the hotel's operations, with a focus on front-of-house and housekeeping functions. This role is responsible... ...occupancy and rates. Support sales efforts by ensuring front office and reservation teams are informed about rate structures and...
Front office
Work at office
Local area
Flexible hours
Afternoon shift
Stonebridge Companies
Ocean City, MD
1 day ago
Front Desk Manager
...winning town events have expanded later into the year. About the Role: The Front Desk Manager plays a pivotal role in ensuring the smooth and efficient operation of the front office in a hospitality setting. This position is responsible for overseeing guest services...
Front office
Summer work
Atlantic Sands
Rehoboth Beach, DE
25 days ago
Hotel Front Desk Supervisor
$22 - $24 per hour
...the safe and efficient operation of the front desk, maximizes profitability; and ensures... ...desk staff, including concierge, front desk agents, and ensure they provide excellent guest... ...front desk budget and put in orders for office supplies as needed Communicate with...
Front office
Full time
Local area
Shift work
Night shift
The Waypoint
Rehoboth Beach, DE
4 hours ago
Patient Services Representative
...practice. Our top candidate will bring at least one year of medical front desk experience in a busy ophthalmology, optometry or medical... ...and make the first impression on all patients visiting the office. This is especially important in a medical environment where people...
Front office
Full time
Temporary work
Work at office
Weekend work
Afternoon shift
Early shift
Delaware Eye Institute
Rehoboth Beach, DE
20 days ago
Bellperson
...including tagging, logging, and retrieving stored luggage. Support the front desk staff with check-in and check-out processes, as needed.... ...include positions such as Guest Services Supervisor, Front Desk Agent, or Concierge. Performance Metrics Guest satisfaction scores and...
Local area
Flexible hours
Bethany Beach Ocean Suites
Bethany Beach, DE
12 hours ago
URGENT CARE Physician Assistant
Urgent Care office in Ocean City, Maryland seeking a highly motivated, dedicated, Physician Assistant to become part of our excellent team... .... Provider will be supported by trained staff from the front desk receptionist to the medical assistant to the x-ray technician...
Work at office
Relocation
Acute Injury & Illness Center, LLC DBA West Ocean City Injur...
Ocean City, MD
2 days ago
Front Desk Associate
...mindset a necessity. We are looking for a well-groomed, friendly front desk staff to be responsible for welcoming guests, managing... ...presented and professional appearance. Competency with Microsoft Office. Ability to learn on the job. Excellent customer service skills....
Part time
Work at office
Flexible hours
Weekend work
Workstream
Rehoboth Beach, DE
3 days ago
Front Desk Associate
...We are looking for a friendly, professional Front Desk Associate to serve as the first point of contact for our guests and help create a welcoming, memorable oceanfront experience. Responsibilities Greet guests and perform check-in/check-out procedures Manage phone and...
Local area
Flexible hours
Night shift
Seaboard Hospitality
Dewey Beach, DE
3 days ago
Front Desk Agent
...Stonebridge Hospitality Management - - Responsibilities: Operate the front desk according to standard operating procedures with exceptional guest service; Manage reservations, check-in and check-out, and credit card systems; Maintain cash drawer balance and prepare daily...
Stonebridge Hospitality Management
Rehoboth Beach, DE
1 day ago
Front Desk Associate
$12.93 - $24.29 per hour
...Overview We are pleased to announce a wonderful opportunity for a Front Desk Associate . Responsibilities Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay Work proficiently on the hotel’s electronic reservation system...
Hourly pay
OTO Development
Ocean City, MD
3 days ago
Receptionist - State Farm Agent Team Member
...& development ROLE DESCRIPTION: Kim Benton - State Farm Agent is a leading insurance agency dedicated to providing exceptional... ...appropriate team members. Manage appointment scheduling and office communications. Assist in handling incoming inquiries and maintaining...
Hourly pay
Work at office
Flexible hours
Kim Benton - State Farm Agent
Millsboro, DE
4 days ago
Receptionist - State Farm Agent Team Member
...Training & development ROLE DESCRIPTION: Tony Milam - State Farm Agent is a leading insurance agency dedicated to providing exceptional... ...appropriate team members. Manage appointment scheduling and office communications. Assist in handling incoming inquiries and...
Work at office
Tony Milam - State Farm Agent
Dagsboro, DE
a month ago
Medical Assistant/Patient Service Representative
.../Patient Service Representative serves as a member of the care team, providing both clinical care and front desk administrative service to patients in a medical office setting. Duties include but are not limited to clinical, administrative and clerical tasks such as rooming...
Full time
Part time
Work at office
Monday to Friday
Flexible hours
Day shift
TidalHealth
Millsboro, DE
12 hours ago
Maintenance Manager- BC
$70k
...resort inspections for safety compliance, and clean and positive workspaces for maintenance and housekeeping teams. RHEA- support front office as needed with check ins and collecting dues or fees. RHEA- ensure all maintenance work orders are placed in RHEA and managed...
Front office
Full time
Temporary work
Immediate start
Shift work
Weekend work
Lemonjuice Solutions
Ocean City, MD
16 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Front Office Agent. Be the first to apply!