Customer Marketing Manager

We’re hiring a Senior Customer Marketing Manager to build the program that turns customer relationships into stories, references, campaigns, and community You’ll own the voice of the customer across Assembled: what they say, why they say it, and how it shows up everywhere from a launch announcement to a sales call to the homepage On our scrappy, creative marketing team, you’ll build customer marketing from the ground up into a strategic program that lifts brand recognition and delivers measurable influence on revenue You’ll work directly with Sales, CS, Product, and our founders, with room to stretch into product launches, partner co-marketing, and creator and influencer work Our growth from here runs on relationships and proof. Customers who vouch for us, stories that land, and campaigns that put those customers at the center Own the voice of the customer. Build the system that captures and synthesizes what customers say across interviews, reviews, win/loss, and support themes, so every team works from one source of truth Run the customer story engine. Case studies, video, quotes, event speaking opportunities, and proof points on a real production calendar, not scrambled together Design campaigns with customers at the center: lifecycle programs, events, awards, whatever gets our customers talking about their own work Own advocacy and references end-to-end, so Sales never needs to go hunting for a reference Partner on product launches, bringing customer proof into the narrative early and turning design partners into launch-day evidence Extend into partner and creator marketing, co-marketing with partners and building relationships with the voices our audience already trusts Report on the program clearly. Pipeline influenced, and the key metrics that ladder up to it: stories in active use, references sourced, advocacy participation, and beyond Benefits Competitive compensation and equity: All Assemblers are encouraged to act like owners. We’re building the best team, and our compensation packages reflect that. Comprehensive insurance and 401(k): Between our 401(k) plan and coverage for health, dental, vision, and more, Assemblers don’t have to worry about the future. Employment sponsorship opportunities: We proudly sponsor employment visas for candidates who require visa sponsorship to work in the United States. Stipends for wellness and development: Assemblers get monthly stipends for things like gym memberships and continued learning and development. Flexible work arrangements: We love to see each other in person but we also like options. Remote employees get a one-time credit to improve their home office. Office perks: Coming into the office has its perks, like catered lunches 5× per week, hanging out with our awesome teammates (and their dogs!), and the good snacks. We want someone who moves fast, builds AI workflows for daily use, and would rather have real ownership than a clean job description Demonstrated ability to build workflows (not just chats) with AI. You use AI daily to synthesize research, create content, and build systems. You know how to edit and ship content that no one would know you used AI to create A knack for getting customers to say yes. You can ask a VP of Support for an hour of their time and their comms team’s approval, and come back with both. You hold your own in a room with senior CX leaders at global enterprises Program-building chops. You run customer marketing with trackers, calendars, and follow-through, and you know who said yes to what and whether legal cleared it 4-7 years in customer marketing, product marketing, or both, at a high-growth company; demonstrated ability to build programs from scratch is key You do well without a playbook. Priorities shift, launches move, and you keep the program running, always finding a better way to get things done Real curiosity about our customers. Why they bought, why they stayed, and what would make them tell someone else Creative storytelling chops and innate campaign thinking. You can turn a 45-minute customer conversation into myriad creative assets, and a distribution plan that actually delivers #J-18808-Ljbffr Assembled