Service Finance Senior Account Manager

Job Title

Develop and maintain effective and productive relationships with dealers. Responsible for managing and direct oversight of the Account Managers, including hiring, training and coaching.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Engage dealers to retain and service their accounts

2. Answer all dealer questions and work with all parties to resolve inquiries within a timely manner

3. Maintain a working rapport with the Point of Contact (POC) for a Dealer and ensure all Account Managers are doing the same

4. Ensure all Account Managers are documenting the dealer's pertinent information in NLS: important contact information, number of sales reps, annual revenue, finance volume, and previously used lenders.

5. Ensure all Account Managers utilize company sales training, scripts, and strategy to educate dealers on current loan programs and processes and keep them updated on any changes.

6. Keep thorough and accurate documentation

Qualifications

Required Qualifications:

1. High school diploma or equivalent education and related training or experience.

2. Knowledge of customer service, sales and consumer finance is essential.

3. Effective coaching and supervisory skills.

4. Excellent interpersonal, verbal, and written communication skills.

5. Ability to communicate with all levels of management, including those in other lines of business.

6. Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint.

7. Strong attention to detail

Preferred Qualifications:

Bachelor's degree

Other Job Requirements / Working Conditions

Sitting/Standing/Walking/Bending/Lifting Sitting Constantly Standing Occasionally Walking Frequently Bending Occasionally Lifting Up to 10 lbs. Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone. Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers. Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need. Travel Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.