Patient Access Specialist

Job Title

Part-time 2-3 days per week, rotating shift, will rotate working every other weekend. Must be willing to rotate all shifts - days, afternoons and midnights throughout the week. Position will support the Trenton hospital. Mandatory orientation first week 8 a.m. to 4:30 p.m.

Job Summary

Under the direction of the Manager of Patient Access, this position is accountable for registering patients in an accurate and timely manner by obtaining individual identifying and biographical data following appropriate check in processes. This position rotates departments (including but not limited to emergency, outpatient, labs).

Essential Functions

Schedules appointments as deemed appropriate by the department and performs patient registration activities including pre-registration: obtaining insurance information, medical and demographic data, entry of appropriate diagnostic ICD-9 and/or ICD-10 CPT coding, and other information related to diagnostic procedures in order to ensure billing accuracy. Answers the phones and directs calls in a courteous and efficient manner. Relays information to patients and family members according to and following HIPAA Regulations. Prepares patient liability estimations for both pre-service/scheduled services and walk ins. The ability to prioritize work. Utilize effective communication skills to incorporate Corewell Health standards while providing service to patients, colleagues, other departments, and physician offices. Operates standard office equipment such as Microsoft systems, calculators, photocopiers, fax machine. Works with the Pre-service Center and/or physician's office to obtain or change authorizations required per Imaging protocols or script compliance. Transport and escort patients via wheelchair as needed. Informs patients of delays in appointment times when requested. Calls the physician/physician's office/Quest labs when patients arrive without a script or required labs. Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis. Performs other duties as assigned.

Qualifications

Required: High School Diploma, Knowledge of ICD-9 and ICD-10 CPT coding, medical terminology, and/or revenue cycle knowledge. Ability to effectively manage multiple tasks. Knowledge and experience with a variety of information systems, experience with spreadsheet and word processing software, and keyboard proficiency. Preferred: 1 year of relevant experience in a customer service role or healthcare industry.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

As part of our hiring process, you may be invited to complete an initial screening using an AI-enabled voice agent. This screening focuses on job-related qualifications and is reviewed by our hiring team as one part of the overall evaluation process. The voice agent provides the opportunity for applicants to respond at a time that works best for them. The voice agent works 24/7 - just like healthcare!

How Corewell Health Cares for You

Comprehensive benefits package to meet your financial, health, and work/life balance goals. On-demand pay program powered by Payactiv. Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance. Traditional and Roth retirement options with service contribution and match savings. Eligibility for benefits is determined by employment type and status.

Primary Location: SITE - Trenton Hospital - 5450 Fort St - Trenton. Department Name: Patient Registration Trenton - Corporate. Employment Type: Part time. Shift: Rotating (United States of America). Weekly Scheduled Hours: 20. Hours of Work: Rotating. Days Worked: Variable. Weekend Frequency: Every other weekend.

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

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