Business Development Manager, Aftermarket

Aftermarket Account Manager

Thermal Care, part of the Piovan Group, is a leading manufacturer of process cooling equipment and systems for applications worldwide. As an ISO 9001 certified manufacturer, Thermal Care provides heat transfer equipment for over 50 industries and specializes in meeting the specific needs of our customers by offering both standard and custom designed industrial process cooling solutions. Some of the industries served include plastics, laser, heat treating, food processing, machine tool, plating, anodizing, chemical, die casting, optical coating, and printing.

The Aftermarket Account Manager is responsible for driving aftermarket sales growth through the development and management of preventive maintenance agreements, spare parts sales, and service solutions. This position focuses on building long-term customer relationships while coordinating service execution through both internal resources and independent service providers.

The successful candidate will take on a role that supports a nationwide aftermarket strategy, with a primary focus on direct factory service support within Illinois, Wisconsin, and Indiana. Service activities outside of this region will be executed through established partnerships with qualified independent service providers.

This position reports to the Director of Aftermarket Sales & Service and is located in Niles, Illinois.

Duties and Responsibilities

• Develop, sell, and manage preventive maintenance (PM) agreements for Thermal Care equipment
• Identify and pursue opportunities for spare parts sales, upgrades, and aftermarket solutions
• Build and maintain strong relationships with customers to ensure long-term service partnerships
• Coordinate and manage service execution for PM agreements and service work
• Work with independent service providers across the United States to support nationwide coverage
• Establish, develop, and maintain service provider agreements to ensure quality and consistency of service delivery
• Meet with independent service providers to establish relationships, evaluate capabilities, and expand Thermal Care's service network
• Support direct factory service activities within Illinois, Wisconsin, and Indiana, including coordination of field service technicians
• Act as the primary point of contact for customers regarding aftermarket service needs and contract performance
• Collaborate with internal departments including service, parts, and customer support to ensure successful execution of agreements
• Utilize Thermal Care systems and tools to track opportunities, contracts, and customer activity
• Provide input on pricing strategies, service offerings, and aftermarket programs
• Ensure customer satisfaction through timely communication, follow-up, and issue resolution
• Travel as required to support customer visits, service provider development, and business growth

Requirements

• Bachelor's degree in Business, Engineering, or related field and/or equivalent work experience
• Three (3) to seven (7) years of experience in sales, service, or aftermarket support
• Strong understanding of service-based sales including contracts, parts, and field service coordination
• Excellent communication skills, both verbal and written
• Strong organizational and multitasking skills
• Technical aptitude
• Experience working with independent service providers is preferred
• Proficiency with Microsoft Office and CRM systems
• Ability to travel as required

PiovanGroup is a world leader in the development and production of systems for the automation of production processes for the storage, transport and treatment of polymers, plastic, and food powders. The Group is close to its customers, on a global basis, through continuous technical assistance and support from the design phase to the installation and start-up of the system.

Customers, People, Innovation. These are the pillars of our philosophy that have led us to grow in a path that began more than fifty years ago, pursuing our development objectives with honesty, integrity, and transparency.

PiovanGroup offers an outstanding compensation and benefits package including profit sharing, bonus plans, 401(k) with company match, medical insurance, dental, vision, life insurance, short- and long-term disability, health club reimbursement, tuition reimbursement, employee assistance, and employee referral bonus program.

PiovanGroup is an Equal Opportunity Employer (EOE) and offers employment opportunities to all qualified persons regardless of race, color, religion, sex, age, national origin or ancestry, physical or mental disability (except where physical or mental abilities are a bona fide occupational requirement), veteran status, marital status, familial status, sexual orientation, HIV-positive status, possession of the sickle cell trait, genetic characteristics, political views, and any other basis protected by federal, state or local laws.