Broadband Specialist | North Dayton Ohio

Job Overview This role is essential for expanding the customer base through direct community engagement and sales activities. It involves presenting current broadband service offers and facilitating customer transitions to these services. The position requires consistent achievement of sales targets within the direct-to-consumer segment. Success is measured by meeting sales goals and supporting customer satisfaction through follow‑up interactions. The work directly contributes to organizational growth and enhances customer experiences in new markets. Job Responsibilities Drive customer acquisition by engaging potential customers through door‑to‑door and community outreach activities to present broadband service offers Conduct post‑sale follow‑up interactions to support customer satisfaction and service retention Manage communication of service benefits and address customer inquiries to facilitate informed decisions Collaborate with sales leadership to align outreach efforts with business objectives and market strategies Also responsible for other duties or projects as assigned by business management as needed Education and Work Experience High School Diploma or GED (Required) Less than 2 years of experience engaging with customers in a direct sales or retail environment, particularly in telecommunications or consumer electronics Less than 2 years of experience presenting and explaining complex product offerings effectively to potential customers Less than 2 years of experience working in a target‑driven sales role, with a proven track record of meeting or exceeding sales targets Knowledge, Skills and Abilities Sales proficiency in direct consumer sales, with a focus on door‑to‑door sales tactics to effectively engage and expand the customer base (Required) Exceptional verbal and written communication skills necessary for articulating T‑Mobile’s offers clearly and interacting persuasively with potential customers (Required) Strong ability to connect with customers, address their inquiries, and facilitate a seamless integration into T‑Mobile services, enhancing customer satisfaction and loyalty (Required) Advanced negotiation capabilities to secure sales agreements and achieve or exceed set sales targets (Required) Competence in identifying and resolving issues during the sales process, ensuring a smooth customer experience (Required) Flexibility to modify sales approaches based on varying customer needs and evolving market conditions, maintaining effectiveness across scenarios (Required) Skill in delivering engaging and informative presentations about T‑Mobile’s products and services to potential customers (Required) Licenses and Certifications Certified Sales Professional (CSP): certification that demonstrates knowledge and skills in sales strategies, customer interaction, and closing techniques (Preferred) Certified Professional in Learning and Performance (CPLP): certification that enhances skills in delivering effective training and performance improvement interventions, useful for educating customers and teams about products (Preferred) At least 18 years of age Legally authorized to work in the United States Travel Travel Required: Yes DOT Regulated Position DOT Regulated: No Safety Sensitive Position Safety Sensitive: No Compensation and Benefits Base Pay: $30,000.00 Annualized Incentive Target: $48,600 Successful candidate’s actual incentive earnings vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. Eligible employees are also entitled to an Annual Stock Grant. Benefits include medical, dental, vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays (approximately 4 weeks for new full‑time employees and about 2.5 weeks for new part‑time employees annually), paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long‑term care insurance, mobile service & home internet discounts, pet insurance, commuter and transit programs. Eligible employees may also receive additional discounts and programs. For more information, visit Equal Opportunity Statement T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Accommodations Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr T-Mobile