Billing Specialist II

Headquartered in Indianapolis, Cox Fleet by Cox Automotive has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering selects services, such as accident repair, paint, refurbishment, and heavy mechanical repair.

Supported by a 24/7 in-house call-center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Cox Fleet, the largest independent fleet maintenance company in the country, is currently hiring a Billing Specialist II .

As a Billing Specialist II , you will be Accountable for creating invoices out of repair orders and submitting to customers for approval and/or payment with required documentation. In addition, you will assist in working with technicians to create and submit estimates to customers for approval.

Duties & Responsibilities

• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required based on what technicians submit, entering RO into service database system.
• Verify technicians have selected correct VMRS code related to repairs made and billing hours are in-line with standard repair times.
• Prepare actual invoice off created RO by applying customer specific rates and mark-ups.
• Improve RO quality by identifying weak points (e.g., the story, missing information, incorrect information), edit ROs such that customer disputes are eliminated while CAMFS invoices full amount for service provided.
• Reach out to technicians and Mobile Technician Leaders on repairs and required information to process invoices.
• Create vehicle repair service estimates based on complied information from Mobile Technicians and Customers.
• Communicate with customers via email, fax, or phone to retrieve purchase order approvals and/or discuss billing issues.
• Gather necessary paperwork and upload into system for records.

Requirements

• High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
• Proficient with Mitchell One or similar estimating systems
• Strong communication (written, verbal and phone) and customer service skills
• Proficient computer skills (MS Office, emails, typing, etc.)/software navigation capabilities to generate repair estimates and edit and process invoices
• Has a sense of urgency daily; is action oriented; acting with a minimum of planning.
• Existing knowledge of standard repair times (SRT) for common services.
• Experience in service writing is preferred
• Works well independently but also effective within team environment
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Maintains professional but friendly demeanor.
• Demonstrates strong interpersonal and customer service skills.
• Communicates clearly and effectively.
• Exhibits ability to remain calm and polite when dealing with frustrated customers and/or technicians.