Operations Support Coordinator

Operations Support Coordinator (Administrative Aide 3A)

Come join our team! Prince George's County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.

The Prince George's County Department of Public Works and Transportation (DPW&T) is currently seeking qualified applicants to fill an Operations Support Coordinator (Administrative Aide 3A) position, grade A17, in the Office of Highway Maintenance.

About the Position

This highly responsible and advanced level administrative/secretarial position is responsible for providing administrative and secretarial support to Associate Director and staff of the Office of Highway Maintenance (OHM). Duties encompass prioritizing work assignments in support of the Special Services Division and Rehab and operations Division. Specific duties include validation of all county claims correspondence, 311 service requests and escalations, snow and ice control planning and coordination, file management, administrative and program support as needed. Work is performed under the general supervision of Administrative Aide IV /Office Manager.

About the Agency

The Department of Public Works and Transportation (DPW&T) is responsible for nearly 2,000 miles of County-maintained roadways that range from rural to urban classifications. The transportation infrastructure includes 900 bridges, as well as shoulders, sidewalks, curbs/gutters, stormwater management facilities, driveway aprons and nearly 3,000 acres of grassy area -- all of which are maintained by staff of the Department. DPW&T's workforce keeps the County's various services moving by performing a myriad of activities which include removing snow and ice from County-maintained roadways, upgrading traffic signals, installing streetlights, clearing fallen trees, unclogging drainage inlets and maintaining stormwater management facilities, as well as performing roadway repairs ranging from potholes and sidewalk trip hazards to bridge repairs and resurfacing projects and more.

Examples of Work

• Provides administrative and secretarial support to the office and division staff.
• Manages the distribution of incoming and outgoing mail and maintains mail and work-tracking logs.
• Assists with the sale of contract documents, project plans, and specifications, and processes payments in accordance with established policies and procedures.
• Purchases and maintains office supplies and equipment inventories.
• Reconciles monthly credit card transactions and maintains related financial records.
• Prepares correspondence, memoranda, contract documents, task orders, work orders, change orders, easements, and other administrative documents.
• Records and distributes meeting minutes.
• Processes payment requests, invoices, and purchasing documentation.
• Maintains, organizes, and updates division files and records.
• Assists with recruitment, onboarding, and training activities as needed.
• Greets visitors, responds to telephone inquiries, and directs calls to appropriate personnel.
• Coordinates and schedules meetings, appointments, and calendars for division leadership and staff.

Qualifications

Minimum Qualifications Candidates must meet all minimum qualifications listed below to be eligible for additional consideration:

• Successful completion of probationary period of nine (9) months at the Administrative Aide II level.
OR
• One (1) year of advanced diverse and/or technical clerical experience which involved working with the public, office management and operational details.
• Associate's Degree from an accredited college or university in Business Administration or Secretarial Science.
• Possess a valid driver's license.

An equivalent combination of education, experience and training which provides the required knowledge, skills and abilities may be considered.

Preferred Qualifications

• Experience analyzing operational and financial data to identify trends, monitor performance, and support decision-making.
• Excellent written and verbal communication skills, including preparing correspondence, reports, presentations, and meeting materials.
• Strong organizational and project coordination skills with the ability to manage multiple priorities and meet competing deadlines in a fast-paced environment.
• Demonstrated experience managing large volumes of data, maintaining databases, and producing accurate reports and dashboards.
• Knowledge of records management, document control, and business process improvement principles.
• Ability to exercise sound judgment, maintain confidentiality, and work independently with minimal supervision.

Each application must include information that clearly demonstrates the above qualifications for this position.

Additional Eligibility Criteria Candidates deemed as meeting the minimum qualifications will be invited to complete and pass an online Administrative Aide examination. Applicants who have previously taken and passed the exam on or after 8/1/2024 will not be required to re-test. Previous passing test scores will be applied.

Additional Information

Salary Range Transparency: The salary range listed in this announcement reflects the offer range for this position. Offers made within this range are based on qualifications, experience, and internal equity. Tentative Interview Dates: July 27th - July 29th. Please note that interview dates are subject to change and only selected candidates will receive confirmation and additional details.

Job Location: Largo, MD

Conditions of Employment: Upon selection, the candidate must:

• Must possess and maintain a valid driver's license.
• Meet all training and performance standards and demonstrate proficiency as required by the agency.
• Wear and use agency protective apparel and equipment in the performance of their assigned duties, if applicable.
• Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings.

• Be willing and able to serve as an essential employee in the department's mandatory Snow and Ice Control Program and other emergency operations as assigned. This position is essential. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.

Only online applications will be accepted.

Eligibility to Work: Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to provide and verify authorization to work in the United States without sponsorship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed. For information on E-Verify, or if you believe the County has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at View phone number on click.appcast.io or visit their website at dhs.gov/E-Verify.

Internal Applicants: If you are a current Prince George's County Government employee and seeking a promotion, in accordance with Section 16-200 of the Personnel Law, you have the right to appeal a rejection rating within five (5) working days of receiving a rejection notice. Union employees should refer to their respective collective bargaining agreement and/or union representative for their grievance procedure.

Prince George's County Government is an Equal Opportunity/Affirmative Action Employer Committed to Diversity and Inclusion in the Workplace