Associate Sales Engineer, SE Desk - TOLA

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Associate Sales Engineer, SE Desk - TOLA based in the United States. This role provides technical sales support across a diverse customer base, helping prospects understand how connected technology can address real-world operational challenges. You will develop expertise across IoT hardware, sensors, cloud software, APIs, integrations, and related technologies. The position combines customer discovery, technical demonstrations, solution guidance, and hands-on API support. You will partner closely with Account Executives while acting as a technical resource for prospects and customers throughout the sales process. You will also help translate customer feedback into actionable insights for product teams and support relevant beta-program opportunities. Success requires curiosity about how businesses operate, strong communication skills, and the ability to explain technical concepts to non-technical audiences. This is a remote, full-time position for candidates located within the TOLA region of the United States, with no relocation assistance provided. Accountabilities: - Develop deep expertise in the platform's products and technologies, including IoT, AI, computer vision, connected devices, and solutions for physical operations. - Conduct efficient customer discovery to understand business needs and provide clear answers to technical questions, with an emphasis on resolving inquiries within a single call when possible. - Provide technical coverage for Account Executives and the broader sales organization, including standard demonstrations and temporary technical support. - Explain device installation and deployment requirements clearly enough to guide prospects and customers remotely. - Educate customers and prospects on API capabilities and develop scripts using the platform API for testing environments when required. - Act as a technical advocate for Account Executives, prospects, and customers during internal technology discussions. - Serve as a liaison between sales and product teams by communicating customer feedback, technical requirements, and market needs.

- Help identify and engage appropriate customers for beta programs based on product and customer needs. - Build trusted relationships with customers by understanding their industries, operational processes, and technology challenges. - Collaborate with teammates and share technical knowledge and best practices to support team success. - Champion organizational values and operating principles while contributing to a collaborative, high-performance environment. Requirements - Bachelor’s degree in Electrical Engineering, Computer Science, Mechanical Engineering, Industrial Engineering, or a related discipline. - Preferred 1+ year of experience working directly with customers in a pre-sales, technical support, or similar customer-facing capacity. - Ability to explain complex technical concepts clearly to non-technical audiences. - Basic understanding of electronics and electrical systems. - Working knowledge of at least one of the following areas: cloud software, networking, automation, or control systems. - Strong curiosity about how businesses operate and how technology can improve real-world workflows. - Excellent communication and interpersonal skills, with the ability to build genuine customer relationships. - Strong problem-solving skills and the ability to quickly understand customer requirements and translate them into appropriate technical solutions. - Ability to collaborate effectively with Account Executives, product teams, and other cross-functional stakeholders. - Experience experimenting with or working hands-on with hardware gadgets, sensors, or vehicles is a plus. - Strong willingness to learn new technologies and develop expertise across hardware, software, cloud, and connected systems.