Client Value Partner (CVP) - Life Sciences Industry

Overview Celonis is a global leader in Process Intelligence technology and a fast-growing SaaS company. We are focused on unlocking productivity by placing AI, data, and intelligence at the core of business processes. The Client Value Partner (CVP) role is a key addition to the Value Engineering team and will drive data-driven business transformation with our most strategic customers. The CVP leads extensive teams of Celonis experts to ensure success and satisfaction of our top customer base on their journey to realizing value with Celonis. The CVP is the primary accountable lead and trusted advisor, working with C-Level executives to define the long-term vision for utilizing the Celonis platform and mobilize the necessary Celonis resources. In collaboration with cross-functional teams, you will drive measurable business impact and accelerate adoption of our platform while championing transformational initiatives across Celonis and customer accounts. We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending deep process and industry expertise with strong analytical and consulting skills. The work you’ll do is described below. Responsibilities Accountable Program Lead & Engagement Manager: Develop and maintain strong relationships with key stakeholders, including C-level executives, embedding Celonis into strategic objectives. Ensure engagements are properly staffed, leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering. Mentor customers on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform. Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance. Driving Customer Value: End-to-end responsibility for the customer value journey (landing, expanding, adoption and renewing). Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise. Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans. Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets. Community Builder and Customer Advocacy: Organize and lead customer advisory boards, establish feedback loops, and ensure alignment of product development with industry needs. Act as the voice of the customer, collaborate with the advocacy team, and drive presence at Celonis and industry events. Collaborate on innovation or new asset development and contribute to playbooks, resources, and tools for the value engineering team. Qualifications Minimum 15 years of relevant customer success, strategy consulting, or related experience in industry required; MBA strongly preferred. Industry Expertise: Advanced expertise in Life Sciences, Pharma, or Health Care with the ability to develop a Celonis Process Intelligence roadmap for the C-Suite. Strong experience in driving large-scale transformation programs, process re-engineering engagements, and implementations. Extensive experience in achieving business objectives through software deployments. Ability to navigate large global organizations and persuade through data, facts, and confidence. Experience designing, pitching, and selling opportunities with internal resources and subject matter experts. Consultative approach when engaging with senior executives; strong collaboration and leadership skills. Strong communication skills and ability to translate Celonis use cases into the customer business landscape. Self-motivated, proactive team player with the ability to thrive in fast-paced, ambiguous environments with multiple stakeholders. Willingness to travel to meet customer stakeholder needs (approximately 25-50%). Visa sponsorship is not offered for this role. Compensation The base salary range is provided for New York location and applies to a full-time schedule. Total compensation includes base salary, bonus/commission, equity, and benefits (health, dental, life, 401k, and paid time off). The final offer is based on qualifications, skills, experience, and location. Salary Range (New York): $173,000 — $233,000 USD What Celonis Can Offer You Pioneer Innovation: Work with leading process mining technology and shape the future of business. Accelerate Your Growth: Clear career paths, internal mobility, learning programs, and mentorship. Benefits: Generous PTO, hybrid options, company equity (RSUs), comprehensive benefits, parental leave, volunteer days, and more. Well-being: Gym subsidies, counseling, and well-being programs. Inclusion and Belonging: Inclusion programs and community support. Make Meaningful Impact: Be part of a values-driven company focused on customer value and sustainable impact. Global Collaboration: Work with a dynamic international team. Empowered Environment: Open culture with autonomous teams. About Us Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses process mining and AI to provide a living digital twin of business operations. Celonis is headquartered in Munich and New York City, with offices worldwide. Get familiar with the Celonis Process Intelligence Platform by watching this video. Celonis Inclusion and Privacy Celonis is committed to inclusion and values diverse perspectives. Any information submitted as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices and Privacy Notice for the Application and Hiring Process. By submitting an application, you agree to the storing and processing of your personal data as described in the Privacy Notice. Be aware of common job offer scams and learn more about how to stay safe. #J-18808-Ljbffr