Account Supervisor

Job Description

CLYDE is a fast-paced, corporate communications and public affairs agency committed to delivering innovative, strategic, and visually compelling communications solutions for our diverse portfolio of clients. We work with clients who want to utilize communications to increase value – helping them do it through earned, owned, and paid media programs, creative solutions, and smarter, informed strategies. We are passionate about pushing the boundaries of design while staying grounded in strategy, brand integrity, and results. We are seeking a talented and dynamic Account Supervisor to join our growing team and bring our Values to life.

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Account Supervisors help shape and execute strategies for three or more clients (depending on the size of accounts). Account Supervisors oversee account teams or client projects and initiatives, implementing creative strategies for key audiences. Account Supervisors proactively bring forward ideas to advance client accounts, and confidently report metrics to demonstrate outcomes over outputs. Account Supervisors are at a stage in their career where they are developing an industry or communications-area expertise. Account Supervisors play a meaningful role in business development, including helping to draft RFP responses, pitch to future clients in new business presentations, and tap personal networks for potential client opportunities.

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Our Core Values:

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• Be Better Than We Were Yesterday
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• Our Clients’ Success Defines Ours
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• Be The Blueprint
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• Creativity is Our Idea of Fun
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• We Want to Go Far, So We Go Together
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What you will be doing:

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• Work with clients and internal teams to develop communications strategies, and then support in executing integrated creative campaigns
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• Establish self as a go-to person for regular client needs and serving as a primary point of contact for one or more clients
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• Lead client calls, finding opportunities for junior team members to speak and stepping in as needed
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• Develop relationships with clients and be confident and competent when communicating with them through various forms of communication (phone calls, zoom calls, in person meetings, emails, etc.)
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• Assign responsibilities to internal client teams with clear assignees and deadlines
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• Ensure all client deadlines are met, and quality of work is high
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• Work closely and respectfully with internal client delivery teams, including content, digital, and design
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• Direct multiple client projects at once and be comfortable balancing competing priorities
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• Takes visible and vocal role in developing and presenting to clients (training opportunities, board presentations, result reports, etc.)
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• Make clear assignments to execute client deliverables; ensure that all team members understand directions and deadlines
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• Identify possible challenges with accounts and make recommendations on how to resolve them
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• Work with account leads to help ideate and create campaigns and communications programs
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• Active participant in the business development process for potential clients
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• Show initiative in suggesting improvements and solving problems.
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• Participate in the management of our Fellowship program
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• Participate in professional development opportunities for self
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• Support hiring efforts through interviews
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Our Core Competencies:

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• Client Service
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• Communications
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• Critical/Strategic Thinking
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• Professional Development
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• Leadership
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Position Expectations:

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• Adhere to firm’s policies and procedures
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• Demonstrate a commitment to uphold and defend the highest levels of ethical conduct
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• Participate in staff meetings and retreats
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• Seek opportunities to interact with and learn from firm leaders
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• Have a fierce commitment to, and respect for, a diverse and inclusive workplace
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• Possess excellent writing and grammar skills, including the ability to write concisely, clearly, and logically
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• Proactively learn about and react to news, proposed legislation, etc. that impacts clients and their industries
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• Prioritize across accounts and competing priorities, and look to account leads and management to help prioritize as needed
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• Develop and contribute to social media strategies that support client objectives, audience needs and broader communications goals
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• Understand how to use social channels to extend campaign reach, engage audiences and amplify earned media, thought leadership and creative content
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• Stay current on social trends, AI tools, platform changes and emerging opportunities, applying relevant insights to client work
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• Help develop integrated campaigns that connect earned media, social, digital, content and creative to deliver against client objectives
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• Use AI tools thoughtfully and responsibly to support research, brainstorming, strategic development, content creation and workflow efficiency
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• Confident and articulate when meeting with clients
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• Communicate clearly to senior team members on shared accounts
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• Quickly develop content as needed to meet client deliverable deadline; able to capture the unique voice of multiple clients for content needs
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• Active and vocal participant in staff meetings and retreats
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• Participate in business development by helping to develop proposals and join presentations to future clients
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• Make recommendations to advance CLYDE's mission and vision
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• Craft awards submissions
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Qualifications/Required Skills:

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• 3–5 years of political communications experience
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• Speaks with clarity, precision, purpose in small and large groups
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• Possesses excellent writing and grammar skills, including the ability to write concisely, clearly, and logically
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• Knows and uses AP Style; can edit work of junior team members
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• Comfortable with basic social media aggregators like Sprout Social, Meltwater, Hootsuite
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• Comfortable with Microsoft and Google office products
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• Interested and comfortable learning and adopting new tech platform
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• Interested in using practical applications of AI
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• Comfortable with digital platforms like Wikipedia, Reddit, Discord, Meta Business Suite, LinkedIn Campaign Manager and social media platforms
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• Experience pitching media
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• Finds opportunities to deliver constructive feedback to senior team members
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• Seeks and is receptive to constructive feedback
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• Deep understanding of digital marketing and how SEO works
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• Comfortable with digital marketing and confident in SEO programing, ad-buying, vendor management, and reporting
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• Understanding of website fundamentals
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The salary range for this position is $78,800 - $111,900.