General Manager

Job Description

Job Description

Come join City Barbeque in serving and creating happiness with America’s best BBQ, while living by 4 core values:

• Safety First
• Treat others with integrity, fairness and respect
• Deliver quality without sacrifice
• Produce profit and cash flow for long-term value

The best BBQ comes with the best benefits :

• Quarterly Bonus Opportunities
• Your favorite BBQ-for free (up to $2,400/year)
• 25% discount when not working
• Free uniforms & free pair of slip resistant shoes
• Vacation pay*
• 401k match up to 4% of salary*
• Medical, dental & vision insurance after 60 days*
  

*Benefits available to those who qualify after the preliminary waiting period

Position Summary and Mission

He/she leads a band of loyal teammates in areas such as Sales, Profits, Operations & Quality Standards and People practices, within the spirit and culture of City Barbeque.

Summary of Key Responsibilities

SALES AND PROFITS

• Produces positive guest count and sales growth
• Develops and executes the local store marketing plan to build relationships with civic, business, school, and professional organizations to drive sales and guest counts
• Maximizes profits by controlling expenses within established budget guidelines and thru using productivity & efficiency tools for food and labor costs.

OPERATIONS AND QUALITY STANDARDS

• Ensure his/her restaurant meets or exceed City Barbeque operations, sanitation and food quality standards.
• Ensures all equipment and facilities are in compliance with Brand Standards and all government regulations and takes corrective action when required
• Utilizes Voice of Guest feedback to improve service execution by communicating and coaching team effectively
• Ensures all Voice of Guest callbacks and Corporate Feedback comments are resolved appropriately and closed out in system in a timely manner.

PEOPLE DEVELOPMENT

• Ensures manager team is progressing in development of skills defined in City Map
• Conducts 1-on-1 meetings with management team on a regular basis.
• Provides coaching and feedback on an on-going basis.
• Reinforces Core Values consistently.
• Develops employees through corporate training programs, individual development plans and assignments; provides coaching and constructive feedback to employees as needed
• Uses consistent practices in managing performance problems, accurately and consistently documenting performance issues, confronting teammates regarding performance and reports to HR when necessary, in a timely order
• Leads management team to understand pulse of team using Employee Survey process and reacts appropriately to improve position as a premiere employer in the marketplace.

QUALIFICATIONS:

EDUCATION/TRAINING-

• B.A./B.S. in related field or an equivalent in education and experience preferred

KNOWLEDGE/SKILLS -

• Ability to develop positive working relationships with all restaurant personnel
• Ability to speak clearly and listen attentively to guests and employees
• Knowledge of and the ability to use a PC and Microsoft Office Suite
• Ability to adapt and succeed in a fast-paced environment
• Ability to provide exceptional customer service
• Ability to lead and develop people

WORK EXPERIENCE -

• GM experience in the restaurant industry preferred

City Barbeque participates in E-verify. To learn more, please visit: verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf