SSVF Veterans Services Case Manager

Job Description

Job Description

Central Oregon Veterans Outreach is searching for Veteran Services Case Manager to join our amazing team. With a focus on housing stability the Veteran Services Case Manager will also support Veterans and their families in identifying and addressing their overall needs and goals that will enhance their ability to stabilize their lives.

A day in the life of our Veteran Services Case Manager

• Conduct assessment in areas of housing, behavioral and primary healthcare, social supports, parenting/childcare needs, skills required for successful tenancy, employment; make related, referrals; and provide follow-up services to individuals in appropriate treatment and social service needs are met, including legal services, credit repair services, and medial and behavioral healthcare services through VAMC or community resources.
• Develop trusting and working relationships with the veteran/veteran's family.
• Develop relationships with partner agencies, utility providers, and landlords; and link each client with appropriate community supports to ensure progress towards individualized service plan goals, financial stability and sustainable housing.
• Assess risk factors and unmet service needs, which should be considered in the development, implementation and monitoring of the Housing Stabilization action plans to prevent homelessness and maintain a stable, permanent housing arrangement for the family.
• Coordinate/provide effective and appropriate training to meet the individualized service plan goals.

A few things all our team members do....

• Teamwork – COVO is a small but very mighty team. It takes everyone to make this organization work, and it's everyone's responsibility to help when and where needed.
• Ability to Take a Deep Breath- Sometimes, our clients face tough challenges that can create big emotions. We don't take this personally and remain focused on achieving our mission.
• And there is more- being a COVO team member requires flexibility, compassion, and a drive to step outside the box.

Here are some skills a successful Veteran Services Case Manager will have:

• Bachelor’s degree in a Human Service field of study (social work, counseling, psychology or related field). preferred
• Experience working with indigent and/or at-risk populations (can be a combination of internships, OJT and/or volunteer work).
• Ability to work effectively with individuals of diverse cultural backgrounds and disciplines.
• Knowledge of community resources in Central Oregon.
• Ability to assist and effectively communicate with others non-judgmentally and interact appropriately with the public in stressful situations.
• Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities. Planning is key.
• Ability to communicate promptly, honestly, effectively & transparently
• Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the organization's best interest.
• Experience serving Veterans/Veteran families or homeless populations preferred.

Who We Are :

• Our community of care extends to homeless persons, residents, vendors, consumers, staff, outside agencies, and all people who enter our dwelling places. Thus, we work to avoid making assumptions and generalizations about people. We demonstrate and foster respect for cultural differences. We believe in our ability to listen and learn from one another.

COVO is a community 501 c3 non-profit serving Deschutes, Crook and Jefferson counties since 2005. COVO does not discriminate on the basis of race, color, religion (creed), gender, gender identity, or any other protected class.