Customer Success Agent

Job Opportunity AlterMe is the most personalized, biology-driven fitness and health system in the world. We combine DNA, real-time biometrics from our ring wearable, and AI-driven coaching to remove the guesswork from getting in shape and staying healthy. We sell a premium product to people who are tired of generic plans and ready for something built for their biology. AlterMe Member Success Advocate Full-time or Part-time | $21/hour + Monthly Performance Bonus Do you thrive on helping others succeed? At AlterMe, we're on a mission to empower people to take control of their health and fitness journeyand our Member Success Advocates are at the heart of that mission. As a Member Success Advocate, you'll be the friendly, knowledgeable voice of AlterMe across multiple channels (phone, email, chat, and more). You'll play a key role in guiding members through their journeywhether it's answering questions, resolving concerns, or celebrating their milestones. What You'll Do Provide outstanding inbound support, answering questions and solving issues with empathy and efficiency. Engage in outbound support, following up with members to ensure their success and satisfaction. Process refunds and account updates with accuracy and professionalism. Represent AlterMe's supportive, empowering brand voice in every interaction. Work with a collaborative team that values your input and ideas for improvement. What We Offer Competitive pay: $21/hour, plus a monthly bonus for high performance. Flexible scheduling: Multiple shifts available, starting as early as 6 AM and ending as late as 5 PM. Both full-time and part-time roles available. Growth opportunities: We promote from within and support your career development. Positive, mission-driven culture: Join a team that cares deeply about helping people live healthier, stronger lives. Who You Are A natural communicator with strong written and verbal skills. Empathetic, patient, and solution-oriented. Comfortable learning new systems and managing multiple tasks. Excited to contribute to a fast-growing, health-focused company.