Service Coordinator

This key role involves delivering essential service plans to our customers. Reporting to the Service Manager, you will be an integral part of a national Service Engineering Team, providing fast and effective solutions to customer issues. Job Description This role is a key role which is focused on establishing and maintaining relationships with our customers, scheduling field and in house service jobs and ensuring all service administration is up to date and accurate. This position requires excellent organizational and communication skills that exhibit a “Customer First” philosophy. Reporting to the National Service Manager, is responsible for the effective coordination of Service Technician scheduling and administration. In this role you will raise non conformance reports and communicate with Quality departments and engineering for warranty related issues, complete shipping and receiving duties and be responsible for generating, maintaining, and closing service tickets. This role would suit a person who is a strong communicator and excels in a customer service orientated environment. Qualifications Experience Requirements: Degree in engineering or equivalent, with knowledge of valves, actuators and digital control systems Minimum 5 years' experience in service/practical engineering environment Proven management skills, including project management and team leadership Understanding of basic electrical schematics and wiring diagrams Proficient in Microsoft Office applications, MTMS The Successful Candidate Will Be Someone Who: Good communication skills, customer focused, strong multitasker and good at executing tasks Experience in using ERP Systems Degree or Engineering / Technical Qualification Ability to multi-task and organize priorities Ability to work independently and part of a wider team High level of data input accuracy #J-18808-Ljbffr