Accounts Receivable Specialist

Accounts Receivable Specialist

This role supports the daily operations of the Cash Application and Collections functions within a high-volume, goal-oriented environment. The Accounts Receivable Specialist owns the cash flow process by performing daily reconciliation of payments, managing assigned customer accounts, and executing collections activities. The specialist continuously improves collection processes and service quality, collaborates with internal teams to resolve root causes of past-due invoices, and helps minimize exposure to bad debt.

Responsibilities

• Manage assigned customer accounts and serve as a primary point of contact for billing and payment inquiries.
• Perform daily reconciliation of lockbox and other payments, ensuring accurate and timely cash application.
• Conduct daily collections activities in a high-volume environment to reduce outstanding past-due balances to or below targeted levels.
• Proactively review outstanding balances to identify delinquent or at-risk accounts and take appropriate follow-up actions.
• Investigate root causes for non-payment and remittance issues, including unapplied payments and discrepancies.
• Compile and implement recommendations to improve overall accounts receivable performance, including reduction of past-due balances and remittance issues.
• Collaborate closely with field teams and centralized support teams to identify and resolve issues that lead to past-due invoices.
• Develop and execute action plans to address and eliminate root causes of billing and payment delays.
• Minimize exposure to bad debt by identifying risk accounts early and escalating or resolving issues promptly.
• Adopt and support new business processes that promote automation, streamline workflows, and reduce complexity in accounts receivable operations.
• Maintain a strong commitment to continuous improvement by enhancing collection processes and the quality of service provided to customers.
• Prepare and deliver reports on accounts receivable status and collection results to department leadership and shared services stakeholders.
• Communicate professionally and effectively by phone and email with customers and internal partners regarding invoices, payments, and account status.
• Participate in cross-training across both cash application and collections functions, initially specializing in either area with the opportunity to expand responsibilities over time.

Essential Skills

• Experience or education related to accounts receivable, cash application, or collections; open to entry-level candidates or those with at least 12 years of accounts receivable experience.
• Hands-on experience with accounts receivable processes, including invoice processing, payment posting, and collections in high-volume environments.
• Proficiency in daily reconciliation of payments and cash application activities.
• Ability to manage multiple customer accounts and prioritize workload in a fast-paced, high-volume setting.
• Strong analytical skills with experience in root cause analysis related to non-payment and remittance issues.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook, for reporting and communication.
• Experience using ERP systems for accounts receivable management; SAP experience is ideal, and familiarity with other ERP platforms is also acceptable.
• Strong verbal communication skills and comfort working on the phone for a significant portion of the day.
• Demonstrated ability to work in a goal-oriented environment and meet or exceed targets related to past-due balances and collections performance.

Additional Skills & Qualifications

• Experience in a distribution environment or similar industry is helpful and considered a plus.
• Prior exposure to shared services or centralized finance operations is beneficial.
• Experience working in both cash application and collections functions, or an interest in cross-training across these areas.
• Ability to embrace process changes and adopt new tools and automation initiatives.
• Strong customer service orientation with a focus on delivering high-quality support to internal and external stakeholders.
• Attention to detail and accuracy in handling financial data, reconciliations, and reports.
• Ability to collaborate effectively across field and central teams to resolve issues and improve processes.

Work Environment

This position operates in a high-volume, fast-paced shared services environment focused on cash application and collections. The role involves frequent phone and email communication with customers and internal partners, requiring strong professional communication skills and comfort handling a steady flow of inquiries and collection calls. Team members use Microsoft Office and an ERP systemsuch as SAP or similar platformsto manage accounts receivable activities, process invoices, reconcile payments, and prepare reports. The environment emphasizes goal achievement, continuous improvement, and collaboration across field and central teams. Employees can expect structured processes, performance targets related to past-due balances and cash flow, and opportunities for cross-training between cash application and collections functions.

Job Type & Location

This is a Contract position based out of Columbus, OH.

Pay and Benefits

The pay range for this position is $24.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Columbus, OH.

Application Deadline

This position is anticipated to close on May 29, 2026.