Housekeeping Team Lead

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the Location Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered. About the Role The Housekeeping Team Lead is an essential member of the housekeeping team which is dedicated to providing exceptional quality and service to our guests. We are looking for individuals who possess a high level of attention to detail and a strong work ethic. The ability to multitask and prioritize is also essential for this position. What You Will Do Inspect the work of a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel. Train and coach the staff. Monitor each Room Attendant’s daily progress. Inspect completed rooms to assure that all standards have been met. When standards have been missed, bring employee back to room to correct the deficiency. Coordinate work orders in assigned section and follow up to be sure work is completed. Release checkout rooms to be sold. Inspect all VIP and Special Attention rooms very carefully ensuring that all special requests and amenities are completed. Receive and complete all guest requests when on the floors, i.e. extra pillow, blankets. Keep linen rooms tidy, correctly stocked and closed at all times when not in use. Ensure working equipment is always clean, tidy and in good working order. What You Bring Fluency in English, both verbal and written. Knowledge and ability to operate various electronic systems. Passion for luxury hospitality. Attention to detail and problem‑solving skills. Ability to assist with responsibilities and duties in the absences or heavy volume in the areas of Guestroom Attendant, Lobby Attendant, Desk Attendant and House Attendant. What We Offer Compensation: $27.68 – $29.18 per hour. Competitive benefits: Medical, Dental, Vision. Paid Time Off & Holiday Pay. 401(k) Retirement Plan including Employer Matching Program. Energizing Employee Culture: where you are encouraged to be your true self. Comprehensive learning and development programs. Inclusive and diverse employee engagement & recognition events year‑round. Exclusive discount and travel programs with Four Seasons. Complimentary dry cleaning for employee uniforms. Employee meals and so much more. Schedule & Hours Full time. Flexibility to work early mornings, evenings, weekends, and holidays. Candidates must have valid work authorization for the U.S. Legal Statement Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC "is The Law" Information poster please visit Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. #J-18808-Ljbffr