Services Account Representative (multiple openings)

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.Job SummaryServices Account Representative (multiple openings)Position is located at Tetra Pak headquarters in Denton, TX.10% domestic travel required.Tetra Pak is not sponsoring work visas or relocation for this position.What you will doAs a Services Account Representative, you will:Collaborate directly with Services Account Managers and serve as customer contact for operational Services business matters. Facilitate Services sales growth ambition through captured sales opportunity analysis, proactive planning, management of service contracts, service coordination, and customer support. Offer quality service with innovative solutions, looking to drive excellence in customer service and customer experience. Serve as customer contact for operational Services business matters for one or more Strategic and Operational Accounts covering a geographical area. Independently lead a defined transactional account in agreement with Services Account Management. Act as an expert to support technical and business efforts in specific food categories, including by proactively monitoring and following up on the pipeline of Services (inside and outside Service Agreements) and driving growth for Services sales together with Services Key Account Managers and Services Account Managers in that business area. Leverage insights from customers and data to upsell and cross-sell by creating opportunities. Participate in customer relationships from an operational perspective and transactional sales perspective through structured communication. Participate in follow-up on customer experience results together with other Services functions. Facilitate communication and planning with customers for service and maintenance events. Follow up on timely execution for Service Agreements execution and profitability. Lead customer inquiries in order to adequately respond. Support the Account Management team with inputs to prepare and execute account plans, process quotations, and service invoices. Drive continuous improvement and/or productivity initiatives.We believe you haveBachelor’s degree in Business Administration, International Business, Accounting, Data Analysis, Business Analytics, Economics, or a related field, and 2 years of customer service experience.Must also have:1. Experience managing interactions with an assigned customer base; 2. 1 year of experience with SAP/R3 including BO (Business Objects) functionalities; 3. 1 year of experience with Microsoft Excel using formulas (VLOOKUP), data management functions (sorting and filtering data, using data validation, and working with tables), and conditional formatting (applying conditional formatting to highlight data based on specific criteria); 4. 1 year of experience with Microsoft Power BI reports using filters and slicers to view specific data within a report, exporting data to excel or CSV, utilizing drill-down and drill-through features to explore data, and creating and saving custom views of reports (bookmarks); and 5. 2 years of experience managing deliverables for a contract portfolio.Apply NowIf you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at . This job posting expires on September 28th, 2026.#LI-DNIAny person may provide documentary evidence bearing on the application to the Certifying Officer of the Department of Labor at the following address:Certifying OfficerU.S. Department of LaborEmployment and Training AdministrationOffice of Foreign Labor Certification200 Constitution Avenue, NWRoom N-5311Washington, DC 20210This notice was posted for at least ten consecutive business days in the internal electronic media of Tetra Pak, Inc.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.