Customer Service Representative

Customer Service Representative

Dave's World, is one of the largest and fastest growing heating, cooling, and plumbing companies, located throughout the state of Maine.

Salary: $21 - $25 per hour + bonuses

Schedule: Monday-Friday 8am-5pm

Basic Function: To cheerfully answer the phone and assist customers with booking jobs, following up on jobs, selling products and/or services, and handling basic customer issues.

Daily Duties:

• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company's plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

Skill Requirements:

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible and great attitude on life.

Salary: $21-$23/hr+ Bonuses

Deliver Wow Service

Honesty and Integrity

Empathy

Resourceful

Attention to Detail

Happiness

Committed to Growth and Learning

Working Environment:

• Standard office
• Temperature controlled
• Sitting/standing desk

$21 - $25 a year