Branch Manager

Overview Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility. Primary Responsibilities Responsible for overall profitability by directing sales and business development, meeting operational objectives, and ensuring the branch achieves its annual goals. Leads the team through coaching, performance management, and setting priorities. Builds and develops branch staff. Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short‑ and long‑term solutions. Proactively prospects and grows Business Banking relationships through outreach. Builds the bank’s presence in the community. Conducts interviews and selects employees based on the staffing model. Actively models and coaches customer service and needs‑determination behaviors. Reinforces and maintains accountability for the execution of the Retail strategy. Ensures operational and regulatory requirements are maintained, including consumer and business banking guidelines. Ensures compliance with operational, security, and control policies/procedures, preventing fraud and protecting customer assets. Takes ownership of complex account servicing and error‑resolution issues, including those escalated by other Bankers. Provides coaching and guidance to improve and reduce future problem resolution/escalations. Engages with all team members and business partners as appropriate. Independently processes all Business Banking loan requests up to $100,000. Proactively bundles products and services as appropriate. Adheres to applicable compliance/operational risk controls in accordance with company or regulatory standards and policies. Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand. Maintains internal control standards, including timely implementation of internal and external audit points and any issues raised by external regulators. Completes other related duties as assigned. Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations. Scope of Responsibilities Reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals. Has a sound working knowledge of overall branch operations. Responsible for establishing and maintaining federal registration requirements outlined in the SAFE Act. Stays current on operational, product, and system changes/enhancements. Demonstrates good risk‑management decisions. Maintains insurance licensing minimum expectations as outlined in the MTS Licensed Banker Academy document. Serves existing customers and spends the majority of time growing the business through proactive sales and outside calling activities. Builds productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately. Takes full ownership of customer issues until they are completely resolved. Has direct reporting responsibility for branch staff. Education and Experience Required Bachelor’s degree or equivalent. Four (4) years of relevant experience. Minimum three years of sales experience. Minimum two years of managerial experience or proven leadership abilities. Life/Accident and Health Insurance licensing required within 18 months of entry (training provided within 6 months). M&T Business Banking Specialist certification required within 18 months of hire. Demonstrated strong knowledge of Business Banking products, services, and client relationship management. M&T Way Certified Precision Leadership certification. Bi‑lingual/Spanish preferred. Proficiency with common PC software, including Microsoft Office (Word and Excel). Experience with Internet and email preferred. Education and Experience Preferred Demonstrated sales/business development experience and success. Fundamental understanding of profitability. Excellent communication and interpersonal skills. Proven ability to demonstrate and coach exceptional customer service. Professional communication and coordination with all levels of personnel and business partners across the organization. Strong financial services product knowledge. Strong organization, time management, and prioritization skills. Salary and Location Annual salary range: $62,200.00 – $103,600.00 (USD). Location: Utica, New York, United States of America. Equal Employment Opportunity Statement M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug‑free workplace. #J-18808-Ljbffr