Patient Quality Care Specialist/Receptionist - FT - Onsite NC

Patient Quality Care Specialist/Receptionist

Non-Exempt

Full time Weekdays Onsite Charlotte and Raleigh, NC

Reports To: Practice Manager

Summary: The PQCS provides support to the Clinic Staff and monitors the quality of data for state programs, ensuring consistent quality patient care through reports and administrative tasks.

Essential Functions:

• Provide patient quality care support to Practice Managers and staff to meet state program requirements.
• Responsible for inspection of each patient chart for accuracy and completion, providing timely feedback to medical staff.
• Oversee and inspect accuracy of data entry for state program requirements in patient medical files.
• Utilize client management system reporting to ensure monthly reports are inspected and closed out.
• Evaluate clinic supply needs monthly to maintain proper clinic inventory.
• Collaborate with other departments on special projects/pilots to provide process improvement within client services.
• Provide back-up coverage for receptionist and other non-medical functions.
• Coordinate with volunteers and staff to provide ongoing care calls to pregnant and post partum patients.
• Coordinates the ordering and delivery of material assistance orders for patients.
• Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Qualifications:

• Passionately aligned with the mission and vision of Human Coalition
• Ability to work in a fast-paced, changing environment
• Desire to serve others
• Excellent communication skills, both verbal and written
• Strong computer skills
• Strong organizational and administrative skills
• Self-motivated, able to multitask and goal focused
• Able to work well in a team environment

Supervisory Responsibility: None

Education and Experience:

• At least one year of office administration experience
• Experience with organization and detailed task management

EEO Statement: Human Coalition is an equal opportunity employer and makes recruitment, employment, promotional, and all other Human Resource decisions without regard to race, color, national origin, age, sex, marital, disability, or veteran status.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Mon - Thu: 8am - 5pm; Fri: 8am - 3pm