IT Coordinator

IT Support SpecialistThis role provides day-to-day IT support by responding to and resolving employee technology requests related to computers, networks, and cloud-based systems. The position supports users across offices, plants, satellite locations, and job sites while maintaining IT equipment, improving processes, and coordinating with Corporate IT to ensure reliable technology and efficient business operations.Essential Job AccountabilitiesRespond to and manage incoming IT Service Desk requests to ensure employee technology issues are resolved in a timely and effective manner.Diagnose and resolve local network and communication issues to maintain operational readiness and minimize disruptions to business operations.Maintain and support local VoIP phone systems and related equipment to ensure reliable communication across the business unitSupport and maintain local Active Directory objects, network applications, servers, and services to ensure secure, compliant, and reliable IT operations aligned with company policies.Assist in the development and maintenance of business unit IT documentation to enable consistent standards and operating procedures.Assist in testing Disaster Recovery and Business Continuity plans to reduce downtime and support rapid recovery in the event of system outages or emergencies.Coordinate the acquisition, installation, configuration, and maintenance of IT equipment to ensure compliance with corporate standards, best practices, and management directionMaintain accurate hardware inventory, software licensing, and asset rotation records to support compliance, cost control, and lifecycle management.Support the design, installation, and maintenance of IT infrastructure for acquisitions, large projects, and joint ventures to ensure seamless integration and adherence to corporate standards.Provide ongoing support for business applications to ensure systems operate efficiently and in compliance with best practices and corporate requirements.Troubleshoot and resolve PC hardware and software issues to minimize downtime, meet service level expectations, and support employee productivity.Partner with business unit leadership to identify current and future IT needs to support enterprise initiatives, budgeting, forecasting, and alignment with company goals.Maintain clear and consistent communication with the IT Manager and local business leadership to support effective issue resolution, priority setting, and service delivery.Other duties as assigned.EducationAssociates degree or equivalent combination of training, experience and certifications.CompTIA A+ - preferred.Microsoft Role-Based Certification (Single-Exam) - preferred.Work ExperienceMinimum 5 years relevant experience in network and PC support for a multi-site business environment.Familiarity with cost accounting, budgeting, and forecasting.Knowledge, Skills, and AbilitiesDemonstrated ability to apply advanced skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and proceduresAbility to resolve a wide range of issues in imaginative as well as practical waysAddresses problems of diverse scope that require analysis and evaluation of identifiable factors; exercises discretion in selecting methods, techniques, and solutionsAbility to performs day-to-day work with little to no supervision and receives minimal instruction on new or complex assignmentsAdvanced knowledge of relevant Microsoft Windows Server Operating Systems, Microsoft Active Directory, as well as a working knowledge of Microsoft Entra IDSubstantial working knowledge of the Microsoft Office ProductsWorking knowledge of server hardware, relevant workstations technologies and manufacturers, as well as various storage productsWorking knowledge of Internetworking technologies such as routers, switches, access points and bridge products by manufacturers like Cisco, Palo Alto, Fortinet, etcWorking knowledge of Unified Communications technologiesAbility to convey technical concepts and ideas to non-technical personnelAbility to apply management's directives into coordinated plans that are applied, in a timely manner, toward completing assigned goals and tasksExcellent organizational skillsExcellent customer service and interpersonal skillsExcellent verbal and written communication skillsPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit and use hands to operate a computer keyboard. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Additional Requirements/SkillsAbility and willingness to abide by company code of conduct dailyCommitment to conduct Business unit IT operations in a manner consistent with Corporate IT policies, procedures and standardsPractical knowledge of standard business practicesDemonstrate a high degree of patience with an ability to work with all levels of management and staffDemonstrate strong time management skills and consistent follow throughAbility to prioritize workload, especially under pressureTravel to plants, satellite offices and job sites may be frequent with some extended daily and weekend hours requiredOur Benefits at a Glance:Building tomorrow starts with you, and Granite knows that you can excel only if we support you in and out of the workplace. That is why we offer a broad benefits package that includes paid holidays, sick leave, medical, dental, vision, life insurance, disability insurance, flexible spending plans, as well as special programs for musculoskeletal health, mental wellness, and more.Salaried employees may choose from two PPO medical plans through Anthem BlueCross, including our most popular plan, for which 100% of the premium is paid by Granite for eligible employees and dependents. Employees can also opt into a Health Savings Account (HSA) or a Flexible Spending Account (FSA).As part of our investment in your future outside of the workplace, Granite provides a 100% match on the first 6% of eligible compensation that salaried employees defer into their 401(k) plans, which vests immediately.Benefits may vary for positions located outside of the continental United States.Base Salary Range:$54,700.00 - $82,050.00Pay may vary based upon relevant experience, skills, location, and education among other factors.About Granite Construction IncorporatedGranite Construction Incorporated is a member of the S&P 400 Index and is the parent company of Granite Construction Company, one of the nation's largest heavy civil contractors and construction materials producers. Granite is a Drug-Free Workplace and Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, or any other protected characteristic. We consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.