Senior Analyst - Meter & Services

Senior Analyst Meter & Services

Company: Connecticut Natural Gas Corporation

Location: East Hartford, CT

Work Model: Office

The salary range for this position is dependent upon experience, ranging from $96,400 to $120,500.

Job Summary

The position leverages a comprehensive range of administrative and technical expertise to support management in achieving the objectives and responsibilities of the Division. The role also assists the team in meeting and exceeding established goals through effective data management and analysis. Key responsibilities include organizing, compiling, summarizing, and analyzing data and statistics to produce accurate and insightful reports. The position ensures the integrity and accuracy of computerized and other data systems, performs mathematical calculations, and manipulates statistical data as needed. Maintaining strict confidentiality of all written documents and sensitive discussions is essential to this role.

Key Responsibilities

• Independently prepare and review purchase documentation to ensure completeness and compliance with company standards.
• Review documentation for accuracy, research and resolve complex issues or discrepancies, and proactively monitor workflows in SAP.
• Serve as a key liaison between internal and external customers, Procurement, and Purchasing teams to ensure smooth operations.
• Develop and maintain electronic databases, spreadsheets, and files critical to the day-to-day operations of the Meter Services Department.
• Enter and retrieve data to support budgetary and regulatory filings.
• Generate reports and queries required for budgetary and regulatory compliance.
• Prepare, record, and reconcile all financial accruals for the Meter Services with minimal supervision.
• Assemble and prepare documentation required for State and Local billing on Meter Services and Construction projects.
• Handle customer inquiries promptly and professionally, ensuring accurate information and resolution of issues related to SOCP (Service Order Contract Program) service contracts.
• Manage the billing process for invoices associated with SOCP service contracts, ensuring accuracy and compliance with company policies and contractual terms.
• Review and verify service contract details to ensure proper billing and documentation.
• Coordinate with internal teams (e.g., Finance, Procurement, and Operations) to resolve discrepancies or issues related to customer billing.
• Maintain detailed records of customer interactions, contract details, and billing activities for audit and reporting purposes.
• Identify and escalate complex issues to management as needed while ensuring customer satisfaction.
• Assist in the development and improvement of processes related to service contract management and billing accuracy.
• Ensure organizational compliance with all applicable regulatory compliance, statutes, and industry standards associated to the Meter Services Department.
• Monitor and ensure compliance with all applicable state regulations, company policies, and industry standards within reporting group.

Required Qualifications

• Education & Experience
  • Bachelor's degree with a minimum of 6 years of relevant experience or
  • Associate's degree with a minimum of 8 years of relevant experience or
  • High School Diploma/GED with a minimum of 10 years of relevant experience.
• Technical Skills
  • Strong knowledge of business math and accounting principles.
  • Proficiency in personal computer applications, including Microsoft Office (Excel, Word, PowerPoint), SAP.
  • Familiarity with database applications; experience with advanced software applications may be required.
  • Ability to utilize analysis and presentation tools effectively.
• Communication & Interpersonal Skills
  • Excellent written and oral communication skills for interaction with all levels of management and staff.
  • Ability to organize and manage large volumes of critical information accurately.
  • Professional demeanor when interacting with coworkers, management, other divisions, external organizations, and customers.
  • Demonstrated ability to work collaboratively as part of a team.

Preferred Qualifications

• Advanced proficiency in SAP including experience with workflow monitoring.
• Knowledge of procurement processes, vendor management, and contract administration.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Competencies

• Growth & Continuous Improvement
• Initiative & Change
• Focused on Results
• Customer Centric (internal and/or external)
• Communication
• Collaboration
• Leadership (people managers/leaders)