E-commerce Product Operations Manager

This position is designated as a hybrid role based out of our headquarters near Portland, Oregon. The current expectation is for employees to work onsite four days per week, subject to change based on business needs. This in-office requirement may be adjusted at the discretion of the company.ABOUT THE POSITION Our mission at Columbia Sportswear is to unlock the outdoors for everyone.The Ecommerce Product Operations Manager is a key leader within the eCommerce team responsible for evolving how product information is created, managed, and activated to deliver a best-in-class consumer experience. This role partners closely with Product Creation, Technology, and Wholesale teams to influence how product data is structured and delivered—ensuring it is consumer-first, complete, consistent, and optimized for digital commerce.This role acts as a critical bridge between product creation and digital experience, driving alignment on data standards, improving inputs, and enabling product information to better support discovery, engagement, and conversion.You will also own product operations across eCommerce, including product setup and product response, ensuring a seamless experience from launch through post-purchase. This includes acting as the voice of the consumer, identifying friction points, and coordinating cross-functional action to improve conversion and reduce returns.In addition, you will lead the strategy and management of third-party tools and solutions that power product discovery and merchandising—continuously evolving how Columbia surfaces and presents products in the digital ecosystem.This role also includes direct people leadership, ensuring strong execution across onsite experience and product operations.The ideal candidate is both strategic and highly operational, with a strong balance of data thinking, process rigor, and consumer empathy. You are energized by improving systems, influencing partners, and driving measurable improvements in how products are experienced online.HOW YOU’LL MAKE A DIFFERENCE Influence Product Data Strategy & InputsPartner with Product, Technology, and Wholesale teams to influence how product data is created, structured, and deliveredAdvocate for a consumer-first approach to product data, ensuring key attributes, content, and details support how consumers shop digitallyDefine and socialize data standards for completeness, consistency, and usability across digital channelsIdentify gaps in product data inputs and work cross-functionally to improve upstream processes and outcomesEnable Product Data for Digital CommerceDefine how product data should be leveraged to power search, navigation, personalization, and product detail experiencesPartner with Digital Journey, Buying/Merchandising, and Analytics teams to ensure product data supports discovery and conversionIdentify opportunities to enhance taxonomy, attributes, and product structure to improve performanceConnect product data improvements to tangible business outcomes (conversion, add-to-cart, return rate)Unify real-time product performance insights with streamlined bulk enrichment tools to maximize sales and catalog discoverabilityProduct Discovery Innovation & Experience EnhancementLead strategy for uplifting product discovery experiences through new features, tools, and capabilities like Shopper Agent on PDPIdentify and implement solutions that enhance how consumers find, evaluate, and engage with products (e.g., finders, recommendations, compare tools, outfitting/bundling)Continuously evaluate emerging technologies and capabilities that improve product discovery and merchandisingPartner with cross-functional teams to test and scale new features that drive incremental engagement and revenueProduct Operations OwnershipOwn end-to-end product operations execution across eCommerce, including:Product setup and QAProduct readiness and launch coordinationData validation and accuracy checksEnsure high-quality, timely execution across all product-related workflowsContinuously improve processes to increase speed, consistency, and scalabilityProduct Response & Consumer Feedback LoopOwn product response strategy, including Ratings & Reviews, Q&A, and return reason insightsAct as the voice of the consumer, translating feedback into actionable improvementsPartner with Product, Buying/Merchandising, and Operations teams to address root causes of friction (e.g., low conversion, high return rates)Establish clear processes to ensure consumer feedback is captured, analyzed, and acted upon consistently3rd Party Tools & Platform ManagementOwn strategy, sourcing, onboarding, and management of third-party tools that support product discovery.Evaluate new vendors and solutions that enhance product discovery, personalization, and merchandisingEnsure tools are effectively integrated and delivering measurable incremental valueTrack performance, adoption, and ROI, making recommendations for optimization or changeCross-Functional Leadership & AlignmentAct as a connector across Product Creation, Technology, Wholesale, Merchandising, Analytics, and eCommerce teamsAlign stakeholders on product data priorities, experience improvements, and execution plansDrive clarity and accountability across initiatives that span multiple teamsEnsure product data and operations are fully integrated into broader eCommerce strategiesPerformance & Continuous ImprovementDefine and monitor KPIs related to product data quality, product performance, conversion, add-to-cart rate, and return ratePartner with Analytics to measure the impact of product data and discovery improvementsIdentify opportunities to improve product experience through data, content, tools, and process enhancementsChampion continuous improvement across product operations and discovery experiencesWays of Working & Process EvolutionImprove how teams work with product data by driving more aligned, efficient, and scalable processesIntroduce governance, tools, and frameworks that increase data quality, visibility, and accountabilityEnable faster, more agile workflows across Product and eCommerce teamsSupport a shift toward more proactive, insight-driven decision-makingYOU ARE Consumer-First: You advocate for what the consumer needs to confidently purchaseDetail-Obsessed: You care deeply about data quality, accuracy, and consistencyInfluential: You drive alignment across teams without owning all inputsStrategic & Operational: You connect big-picture thinking with execution excellencePerformance-Oriented: You understand how product data and experience drive conversion and returnsInnovative: You are always looking for new ways to improve product discovery and engagementYOU HAVE Bachelor's or masters degree, or applicable certification or equivalent experience.6–8+ years of experience in eCommerce, product operations, product data, or related roles.Experience working with product data, PIM ecosystems, or digital merchandising tools.Salsify experience is strongly preferred.Strong understanding of how product data drives search, navigation, product experience, and conversion.Experience influencing cross-functional teams across Product, Technology, and Operations.Experience managing or implementing third-party tools and platforms.Strong analytical mindset with the ability to connect product data quality to business performance.Experience improving processes, workflows, or systems in a complex environment.Strong communication and influencing skills across multiple stakeholder groups.#LI-JC1#HybridThis job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.At Columbia Sportswear Company, we’re proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community. Benefits that can protect your family’s financial future and help you save money through our 401k plan plus a generous company match. Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services). In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services. We have extensive wellness benefits, employee discounts and a generous time off program available.If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to View email address on us.fitly.work with the Subject: Applicant Assistance Requested.SummaryLocation: Portland, Oregon, United States of AmericaType: Full time