Front Desk Associate (Overnight)

Front Desk AssociateThe Front Desk associate is the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of our work. Most of our front desk associates work independently, and without direct supervision, and provide quality service to our customers.Your Responsibilities:Greeting and directing residents, guests, and inviteesMonitoring and controlling access to the buildingHandling deliveries and packagesStands, greets, and engages residents; checks guests and service providers in/outMonitoring the fire alarm emergency response systemResolving and following up on all complaints/issuesMaintaining daily records and formsFollows safety procedures and strives to maintain a safe work environmentOther duties as needed.Skills & Qualifications:Critical thinking, problem solving, judgement and decision-making abilities are necessary.Ability to maintain positivity and diplomacy in a fast-paced environment.Excellent organization, motivation and interpersonal skills.Critical thinking, complex problem solving, judgment and decision-making ability.Excellent customer service skillsAbility to communicate and provide guidance.Ability to read, analyze and interpret technical procedures, leases and/or regulationsPhysical Requirements:Ability to work under usual office conditions.Ability to work at a personal computer as well as be on the phone for extended periods of time.Must be able to stand, sit, walk and occasionally climb.The incumbent must be on call at all times and able to work extended and flexible hours and weekends as needed.Physical demands include ability to lift up to 50 lbs.Ability to detect auditory and/or visual emergency alarms.Compensation: $22 / Hour Schedule: Full Time (Sunday to Thursday 11:00pm to 7:30am Overnights)