Benefits Administrator

Role Description

The Benefits Administrator is responsible for the day-to-day administration and operational ownership of the employee benefits programs. This role serves as the primary point of contact for benefits vendors and the organization’s broker, ensuring benefits are delivered accurately, efficiently, and in compliance with regulatory requirements. This role combines employee support, case management, vendor coordination, and systems troubleshooting to ensure a seamless benefits experience.

This position plays a critical role in supporting employee experience by ensuring timely issue resolution, clear communication, and strong operational execution across all benefits processes. The ideal candidate brings experience supporting a multi-state and rapidly growing organization, with a strong understanding of varying state-specific benefits regulations, leave requirements, and compliance obligations.

Qualifications

• High school diploma or equivalent
• 3–5 years of experience in benefits administration
• Experience supporting benefits administration in a multi-state and/or rapidly growing organization
• Strong knowledge of federal and state benefits regulations and compliance requirements, including ACA, COBRA, ERISA, HIPAA, FMLA, and state leave laws
• Experience with HRIS Systems and benefits reporting
• Strong understanding of benefits administration and compliance processes
• High attention to detail with strong follow-through and organization
• Experience working with benefits brokers and carriers
• Working knowledge of 401(K) plans and employee questions

Requirements

• Administer employee benefits programs, including health, dental, vision, life, disability, retirement, and ancillary benefits
• Manage enrollments, life events, benefits and eligibility changes
• Own intake, triage, and routing of all benefits-related inquiries
• Ensure accuracy of benefits data, payroll deductions, and carrier feeds; resolve discrepancies
• Serve as the primary liaison with benefits broker and carriers
• Oversee administration of workers’ compensation claims
• Administer and coordinate all employee leave programs
• Pull and analyze benefits and payroll reports from HRIS system (Dayforce)
• Coordinate stop loss invoicing and documentation tracking
• Lead operational planning and execution of open enrollment
• Coordinate and support required regulatory filings and reporting
• Serve as a trusted advisor and collaborative partner to the People/HR team

Benefits

• Comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• Company-paid parental leave available to eligible employees
• Employee Assistance Program for confidential emotional support and work-life solutions
• Auto enrollment in the 401k Plan after 90 days

Company Description

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.

Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises.

Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.

We are on a mission to change the face of behavioral health. Help us save lives and make a difference.