Front Desk Monitor/Client Care Specialist

Front Desk Monitor/Client Care Specialist

Volunteers of AmericaGreater New York (VOAGreater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you're passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

We are currently seeking qualified candidates for the following position:

Position: Front Desk Monitor/Client Care Specialist

The Front Desk Monitor/Client Care Specialist ensures the safety and security of clients, staff and facility. Receives and assists clients, receives and routes deliveries, aids residents, controls front door access, and assists with intake and orientation process.

Victory I is a facility that provides comprehensive services and safe, anonymous housing for individuals and their children experiencing domestic violence.

Minimum Qualifications:

• High school diploma or GED preferred.
• Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation.
• Must be able to perform diverse tasks with ease and maintain confidentiality.

Certifications that are required upon hire in accordance with regulatory mandates:

• Fire Guard (F-02)

Certifications that are required within 90 days of hire VOA will cover the cost:

• CPR/First Aid
• Narcan

Candidates with related experience with domestic violence preferred.

Front Desk Monitor/Client Care Specialist Principal Responsibilities:

1. Greet all visitors; assist them directly or announce their arrival to staff or residents.
2. Assist with intake process.
3. Ensure lodging sheets are signed daily.
4. Ensure SORTS is updated daily in an accurate manner.
5. Ensure all clients sign in and out daily as required.
6. Route mail and deliveries as required.
7. Handle or assist in crisis intervention.
8. Follow assigned procedures in emergency situations.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!

Volunteers of America-Greater New York