Shelter Overnight Lead Case Manager

24 Hour Domestic Violence Hotline: View phone number on click.appcast.io | Job ID 10685 // Posted March 23, 2026 Major Function To provide quality case management, advocacy, and crisis intervention to survivors of domestic violence and their children. Answer the domestic violence hotline and provide quality services to callers. Illustrative Duties Provide support, advocacy, crisis intervention, quality case management, and resources to survivors of domestic violence. Complete ongoing file reviews with staff to ensure forms are completed properly, documentation is accurate in Osnium, and quality services are provided to survivors. Lead Case Management Staffings and Huddles as assigned by management. Assist with training new staff. Assist manager by providing first level guidance and support to advocates as needed. Monitor service delivery for compliance with state, federal, and local grant requirements. Assist in documenting and entering staff training hours into database. Answer hotline calls and monitor hotline chat. Screen for shelter eligibility and determine if shelter entry is appropriate in accordance with the standard operating procedure. Assist with the shelter schedule to ensure coverage and update the schedule accordingly. Review and update the internal resource database. Monitor the security cameras as assigned. Carry an assigned caseload and meet with participants on a regular basis to provide resources, advocacy, and ongoing safety planning. Complete intake process with survivors including assessments and developing a case plan. Assist participants with housing needs by completing housing assessments, collecting all required documentation in compliance with housing funder requirements, and completing the Purchase Payment Requisition (PPR). Participate in high-risk case staffing’s. As needed, attend, and participate in case conferences, staff meetings, trainings, community meetings, and presentations. Complete all required paperwork, data entry, and reports in a timely manner. Assist survivors with completing the injunction packet & attend court with the survivor as needed. Coordinate transportation for survivors and their children to necessary appointments related to the domestic violence incident in CASA vehicles or planning routes to utilize the bus system. Provide participants with information about the Victim Compensation Program and the Address Confidentiality Program. Advocate with other community agencies and the criminal justice system on participant’s behalf as needed. Perform tasks related to participant exits, such as cleaning, packing and storing of participant belongings. Stay current with required training hours. Maintain cleanliness and upkeep of all areas designated for use by participants. Facilitate or coordinate support groups/empowerment-based workshops. Ensure basic needs are always stocked in the hotline and case management office. Assist in cleaning and maintaining the CASA kennel as needed in addition to checking on pets that are housed in the kennel. Assist in providing coverage in other program areas as requested by management. Complete special projects and other duties as assigned. General Understand & abide by CASA’s Confidentiality Policy at all times. Understand and abide by all CASA’s Policies and Procedures at all times. Demonstrate a commitment to treat residents, volunteers, and co‑workers in a respectful manner at all times. All program positions are considered “emergency essential” and as such may be required to be available to remain onsite and/or required to assist during emergencies and other critical times. Attend staff meetings. Assist with training and supervision of volunteers. Agree to work a flexible schedule when required, which may include changing schedules to ensure case management coverage due to illness, absence, vacation, other staff members, or a natural disaster. Complete special projects and presentations as requested. Shall become a Core Certified Trainer as soon as the time period qualification is met. Qualifications Two years of college education preferred or equivalent combination of education, training, or life experience preferred, or a minimum of one-year proven success in a current CASA direct service position. Experience working with survivors of domestic violence or other crisis related experience preferred. Agree to drive agency vehicles as needed. Ability to function independently and work cooperatively as a member of a team. Possess a valid Florida State Driver’s License to be verified on an annual basis. Possess the ability to climb stairs and lift at least 50 pounds. Agree to participate in a background check upon employment. All employees of CASA are considered “essential” and as such may be required to be available to remain onsite and/or required to assist during emergencies and other critical times. #J-18808-Ljbffr Community Action Stops Abuse Inc