Team Leader: Back of House

Full job description

This is a leadership position that requires a few years of leadership experience that needs to be clearly showcased on your resume.

About Chick-fil-A Hays

At Chick-fil-A Hays we believe working here is more than a job; it’s an opportunity to be part of a team that values growth, excellence, and care for others. As a locally owned and operated Chick-fil-A restaurant, we believe success begins with people, and we are committed to equipping our leaders to make a lasting impact both inside and outside our restaurant.

Our core values guide everything we do:

• Character – we seek to employ those top-tier individuals that exemplify excellence in all that they do both inside and outside the four walls of the restaurant.
• Care – that is genuine and intentional for guests and team members alike
• Connect - with everyone we come in contact with to build meaningful relationships and re-markable experiences.
• Culture - that is healthy, fulfilling, welcoming, fun, and passionate about executing with excellence - everyday.
• Community – we love Hays and wish to be a shining light so that we may leave a legacy of impact through daily excellence.

Position Summary

We are looking for a Back of House (BOH) Shift Leader who will help lead our kitchen team with integrity, energy, and a passion for excellence. This role is critical to ensuring that every meal served meets Chick-fil-A’s high standards for food safety, quality, accuracy, and speed all while developing and supporting team members. The BOH Shift Leader oversees kitchen operations during assigned shifts. They ensure food is prepared safely, efficiently, and according to Chick-fil-A standards. This leader directs team members, maintains organization, ensures cleanliness, and helps the kitchen operate smoothly and effectively. They model servant leadership by supporting their team, solving problems, and maintaining a positive, encouraging atmosphere under pressure.

KEY RESPONSIBILITIES

Operational Leadership

• Lead BOH operations during assigned shifts, ensuring efficiency, quality, and food safety.
• Maintain proper food presentation, portioning, and temperature standards.
• Coordinate kitchen flow to meet speed of service and throughput goals.
• Ensure accurate and timely food preparation for both front counter and drive-thru.
• Oversee opening and closing procedures, ensuring readiness for the next shift.
• Monitor food inventory and communicate needs to leadership.
• Ensure compliance with all Chick-fil-A operational standards and procedures.

Food Safety & Cleanliness

• Ensure all health, safety, and sanitation standards are upheld.
• Maintain clean and organized kitchen areas, prep stations, and storage spaces.
• Follow all local and Chick-fil-A food safety protocols.
• Oversee daily and weekly cleaning checklists.

Qualifications

• Prior experience in kitchen operations, food preparation, or restaurant leadership.
• Knowledge of food safety practices and kitchen organization.
• Strong communication and teamwork skills.
• Dependable, punctual, and committed to consistent performance.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Physically able to stand for long periods and lift up to 40 lbs.
• Alignment with Chick-fil-A’s mission and values of servant leadership, integrity, and excellence

Team Development

• Lead, coach, and encourage BOH Team Members to perform at their best.
• Train team members on food safety, equipment usage, and efficiency techniques.
• Promote teamwork, accountability, and a culture of excellence.
• Provide real-time feedback and reinforce positive behaviors.
• Support onboarding and skill development of new hires.

Communication & Problem Solving

• Communicate clearly with the Front of House and leadership to ensure seamless operations.
• Address issues calmly and quickly, maintaining a positive tone under pressure.
• Provide timely feedback and report shift performance or concerns to leadership.

Preferred Attributes

• Experience as a Chick-fil-A Team Leader or Shift Leader (or equivalent).
• Calm under pressure with a problem-solving mindset.
• Passion for developing people and maintaining high standards.
• Proactive and detail-oriented leader who leads by example.

Benefits & Perks

• Competitive Pay based on experience and availability.
• Flexible Schedule
• Paid training
• Paid Time Off (accrued) for all leadership positions
• Monthly Contribution toward health, vision & dental insurance
• Daily Meal Allowance during scheduled shifts.
• Scholarship Opportunities through Chick-fil-A Remarkable Futures.
• Tuition Assistance
• Referral Bonus Program for qualified hires.
• Yearly uniform stipend
• Closed on Sundays – time for rest, family, and community.
• Opportunities for growth and leadership development within the restaurant.

Our Commitment

At Chick-fil-A Hays, we believe every guest deserves a remarkable experience and every team member deserves an environment where they can grow, feel valued, and make a difference. Join a team that’s passionate about serving with excellence, developing people, and inspiring purpose every day.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Join the Team at Chick-fil-A Hays
3404 Vine St, Hays, Kansas
Looking for more than just a job? At Chick-fil-A Hays, we're building something special — and we’d love for you to be part of it. We’re always looking for passionate, high-character individuals who want to make a difference, serve others, and grow alongside a team that feels like family.
Whether you’re seeking a part-time role or a full-time path to leadership and beyond, there’s a place for you here. As a Team Member, you’ll help create unforgettable guest experiences, foster an uplifting work environment, and contribute to a culture built on excellence, service, and purpose.
We believe work should be meaningful, fun, and rewarding — and we can’t wait to meet team members who feel the same.
➡️ Apply today and discover what makes Chick-fil-A Hays a great place to work!