Director: Back of House

About Chick-fil-A Hays

At Chick-fil-A Hays we believe working here is more than a job; it’s an opportunity to be part of a team that values growth, excellence, and care for others. As a locally owned and operated Chick-fil-A restaurant, we believe success begins with people, and we are committed to equipping our leaders to make a lasting impact both inside and outside our restaurant.

Our core values guide everything we do:

• Character – we seek to employ those top-tier individuals that exemplify excellence in all that they do both inside and outside the four walls of the restaurant.
• Care – that is genuine and intentional for guests and team members alike
• Connect - with everyone we come in contact with to build meaningful relationships and re-markable experiences.
• Culture - that is healthy, fulfilling, welcoming, fun, and passionate about executing with excellence - everyday.
• Community – we love Hays and wish to be a shining light so that we may leave a legacy of impact through daily excellence.

Position Summary

The Back of House Director ensures excellence in every aspect of kitchen operations, from food quality and safety to team development and workflow efficiency. This leader sets the tone for excellence behind the scenes, empowering the kitchen team to deliver consistent, high-quality food that supports an outstanding guest experience.

This individual leads with care, discipline, and clarity, overseeing systems, processes, and people that uphold Chick-fil-A’s high standards. As a key member of the leadership team, this individual helps bridge operational execution with people development, ensuring both production and purpose thrive in harmony.

KEY RESPONSIBILITIES

Leadership & Culture

• Lead, coach, and motivate the Back of House team to achieve excellence in performance and teamwork.
• Model Chick-fil-A Hays’s Serve | Develop | Inspire leadership philosophy daily.
• Cultivate a positive, disciplined, and unified kitchen culture where every team member feels valued and equipped.
• Communicate expectations clearly and consistently, providing constructive feedback and encouragement.
• Foster an environment of accountability, growth, and mutual respect.

Kitchen & Operational Excellence

• Oversee daily kitchen operations including food preparation, cooking, quality control, and presentation.
• Ensure compliance with Chick-fil-A standards for food safety, cleanliness, and operational procedures.
• Monitor inventory, food cost, and waste to drive profitability and stewardship.
• Maintain a clean, organized, and efficient workspace that supports team productivity.
• Execute opening, mid, and closing procedures with precision and consistency.
• Partner with the Director of Operations to ensure smooth coordination between FOH and BOH teams.
• Analyze kitchen performance and implement improvements in efficiency and quality.

Team Development

• Recruit alongside Talent/Training Director, train, and onboard new BOH team members in partnership with leadership.
• Provide ongoing coaching and performance feedback to develop team members’ skills and confidence.
• Identify and invest in potential leaders, preparing them for future advancement.
• Conduct training on safety, food handling, and Chick-fil-A’s operational best practices.
• Celebrate progress and recognize excellence to build morale and engagement.

Food Quality & Safety

• Ensure all food meets Chick-fil-A’s gold standard for taste, temperature, and presentation.
• Uphold all HACCP and ServSafe guidelines, maintaining accurate logs and documentation.
• Lead regular kitchen inspections and audits to ensure ongoing compliance.
• Manage product rotation, labeling, and storage procedures with excellence.
• Proactively address potential issues before they impact food quality or safety.

Additional Expectations

• Demonstrates flexibility by performing other duties as assigned to support operations and team success.
• Must be able to safely lift up to 25 lbs and stand for extended periods.
• Maintains consistent and reliable attendance with dependable transportation.
• Upholds Chick-fil-A Hays’s standards of excellence, integrity, and professionalism in all interactions.

Preferred Attributes

• Chick-fil-A experience preferred.
• A servant-hearted leader who values excellence and teamwork.
• A hands-on operator who thrives in a fast-paced, high-standard environment.
• A developer of people who builds skill and confidence in others.
• A culture builder who brings energy, humility, and care to every shift.

Qualifications

• Ability to communicate effectively in English, both verbally and in writing.
• Proven leadership experience in restaurant or kitchen operations.
• Deep understanding of food safety standards, kitchen procedures, and inventory management.
• Strong communication, organization, and problem-solving skills.
• Demonstrated ability to lead and motivate a team in a high-paced environment.
• Financial and operational acumen, including waste reduction and cost management.
• Flexible availability including early mornings, evenings, weekends, and holidays.

Compensation & Benefits

• Referral program
• Tuition assistance
• Paid time off
• Competitive Pay based on experience and availability.
• Performance-based bonus potential
• 401(k) with employer match (after one year)
• Monthly Contribution toward health, dental and vision insurance.
• Paid Time Off
• Daily Meal Allowance during scheduled shifts.
• Scholarship Opportunities through Chick-fil-A Remarkable Futures.
• Referral Bonus Program for qualified hires.
• Yearly Uniform Stipend.
• Cell Phone Stipend
• Closed on Sundays – time for rest, family, and community.
• Opportunities for growth and leadership development within the restaurant.

Our Commitment

At Chick-fil-A Hays, we believe every guest deserves a remarkable experience and every team member deserves an environment where they can grow, feel valued, and make a difference. Join a team that’s passionate about serving with excellence, developing people, and inspiring purpose every day.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Join the Team at Chick-fil-A Hays
3404 Vine St, Hays, Kansas
Looking for more than just a job? At Chick-fil-A Hays, we're building something special — and we’d love for you to be part of it. We’re always looking for passionate, high-character individuals who want to make a difference, serve others, and grow alongside a team that feels like family.
Whether you’re seeking a part-time role or a full-time path to leadership and beyond, there’s a place for you here. As a Team Member, you’ll help create unforgettable guest experiences, foster an uplifting work environment, and contribute to a culture built on excellence, service, and purpose.
We believe work should be meaningful, fun, and rewarding — and we can’t wait to meet team members who feel the same.
➡️ Apply today and discover what makes Chick-fil-A Hays a great place to work!