Director: Front of House

About Chick-fil-A Hays

At Chick-fil-A Hays we believe working here is more than a job; it’s an opportunity to be part of a team that values growth, excellence, and care for others. As a locally owned and operated Chick-fil-A restaurant, we believe success begins with people, and we are committed to equipping our leaders to make a lasting impact both inside and outside our restaurant.

Our core values guide everything we do:

• Character – we seek to employ those top-tier individuals that exemplify excellence in all that they do both inside and outside the four walls of the restaurant.
• Care – that is genuine and intentional for guests and team members alike
• Connect - with everyone we come in contact with to build meaningful relationships and re-markable experiences.
• Culture - that is healthy, fulfilling, welcoming, fun, and passionate about executing with excellence - everyday.
• Community – we love Hays and wish to be a shining light so that we may leave a legacy of impact through daily excellence.

Position Summary

The Front of House Manager plays a pivotal role in leading the guest-facing operations of Chick-fil-A Hays, including the dining room, front counter, and drive-thru. This leader ensures every guest enjoys a warm, efficient, and memorable experience while maintaining operational excellence and team alignment.

The FOH Manager leads with care and clarity, developing people, executing systems, and championing the

Chick-fil-A Hays culture. As a key member of the leadership team, this individual represents the Operator during shifts and helps drive results through exceptional service, team development, and accountability.

KEY RESPONSIBILITIES

Leadership & Culture

• Lead, coach, and inspire the Front of House team to deliver outstanding hospitality.
• Model Chick-fil-A Hays’s Serve | Develop | Inspire leadership philosophy daily.
• Build a positive, disciplined, and team-oriented culture rooted in care and excellence.
• Communicate expectations clearly and hold team members accountable with grace and consistency.
• Address conflict quickly and constructively, ensuring unity and professionalism.

Operational Excellence

• Oversee daily FOH operations: dining room, front counter, drive-thru, and carry-out.
• Ensure speed of service, order accuracy, and cleanliness meet Chick-fil-A brand standards.
• Execute opening, mid, and closing procedures with excellence and consistency.
• Manage shift execution, including team positioning, role assignments, and productivity.
• Ensure compliance with all food safety, sanitation, and hygiene standards.
• Oversee cash handling, register balancing, and daily financial reconciliation.
• Track performance metrics and communicate insights to the leadership team for continuous improvement.

Guest Experience

• Ensure every guest interaction reflects care, attentiveness, and excellence.
• Resolve guest concerns promptly and with genuine empathy.
• Lead the team in delivering “Second Mile Service”, exceeding expectations at every opportunity.
• Champion an atmosphere of warmth and hospitality that turns first-time guests into lifelong raving fans.

Team Development

• Recruit along with Talent/Training Director, train, and onboard new FOH team members in alignment
• with restaurant standards.
• Conduct regular coaching sessions, development conversations, and performance reviews.
• Identify and nurture emerging leaders, creating clear growth paths within the organization.
• Recognize achievements, celebrate milestones, and build a sense of belonging and purpose.

Food Quality & Safety

• Ensure all food meets Chick-fil-A’s gold standard for taste, temperature, and presentation.
• Uphold all HACCP and ServSafe guidelines, maintaining accurate logs and documentation.
• Lead regular kitchen inspections and audits to ensure ongoing compliance.
• Manage product rotation, labeling, and storage procedures with excellence.
• Proactively address potential issues before they impact food quality or safety.

Additional Expectations

• Demonstrates flexibility by performing other duties as assigned to support operations and team success.
• Must be able to safely lift up to 25 lbs and stand for extended periods.
• Maintains consistent and reliable attendance with dependable transportation.
• Upholds Chick-fil-A Hays’s standards of excellence, integrity, and professionalism in all interactions.

Preferred Attributes

• Chick-fil-A experience preferred.
• A servant-hearted leader who models humility, care, and consistency.
• A proactive problem solver who leads with curiosity and optimism.
• A developer of people who takes joy in helping others grow.
• A culture builder who thrives in a purpose-driven environment grounded in faith, family, and excellence.

Qualifications

• Proven leadership experience in restaurant or hospitality management
• Strong communication, interpersonal, and decision-making skills.
• Highly organized, detail-oriented, and able to lead in a fast-paced environment.
• Financial acumen and confidence in managing shift-level cash handling.
• Flexible availability including early mornings, evenings, weekends, and holidays.

Compensation & Benefits

• Referral program
• Tuition assistance
• Paid time off
• Competitive Pay based on experience and availability.
• Performance-based bonus potential
• 401(k) with employer match (after one year)
• Monthly Contribution toward health, dental and vision insurance.
• Paid Time Off
• Daily Meal Allowance during scheduled shifts.
• Scholarship Opportunities through Chick-fil-A Remarkable Futures.
• Referral Bonus Program for qualified hires.
• Yearly Uniform Stipend.
• Cell Phone Stipend
• Closed on Sundays – time for rest, family, and community.
• Opportunities for growth and leadership development within the restaurant.

Our Commitment

At Chick-fil-A Hays, we believe every guest deserves a remarkable experience and every team member deserves an environment where they can grow, feel valued, and make a difference. Join a team that’s passionate about serving with excellence, developing people, and inspiring purpose every day.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Join the Team at Chick-fil-A Hays
3404 Vine St, Hays, Kansas
Looking for more than just a job? At Chick-fil-A Hays, we're building something special — and we’d love for you to be part of it. We’re always looking for passionate, high-character individuals who want to make a difference, serve others, and grow alongside a team that feels like family.
Whether you’re seeking a part-time role or a full-time path to leadership and beyond, there’s a place for you here. As a Team Member, you’ll help create unforgettable guest experiences, foster an uplifting work environment, and contribute to a culture built on excellence, service, and purpose.
We believe work should be meaningful, fun, and rewarding — and we can’t wait to meet team members who feel the same.
➡️ Apply today and discover what makes Chick-fil-A Hays a great place to work!