Registered Nurse (RN) Navigator - Adult Congenital Heart Program

This job functions as the liaison and communicator with the patient, caregivers, healthcare providers, and multi‑disciplinary team members, as well as post‑acute care and third‑party payers. Discusses alternative care options with patient/caregivers as well as the multi‑disciplinary team and assists with discharge planning needs. Facilitates movement along the healthcare continuum to ensure quality, cost‑effective outcomes are achieved in collaboration with the multi‑disciplinary team. Education Required – Registered nurse diploma. Preferred – Associate’s or bachelor’s degree in nursing. Work Experience Required – 2 years of nursing experience. Certifications Required – Current registered nurse (RN) license in state of practice. Basic Life Support (BLS) from the American Heart Association. Preferred – Certification in clinical specialty area. Knowledge, Skills and Abilities (KSAs) Proficiency in using computers, software, and web‑based applications. Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process. Excellent conflict resolution skills. Ability to work a flexible work schedule (e.g. 24/7, weekend, holiday, on‑call availability) and travel throughout and between facilities. Job Duties Provides continuity of care by ensuring smooth transitions between care settings. Develops relationships with patients and their multidisciplinary team to facilitate and/or navigate through subsequent treatment and follow‑up to reflect continuity of care. Manages high‑risk, complex patient care with the goal of minimizing readmission. Works closely with physicians to coordinate patient’s care plan communication; works with multidisciplinary team to maintain and implement up‑to‑date coordinated patient‑centered care plan; communicates with all members of the healthcare team as patient advocate. Prepares, executes, and reinforces post‑discharge care plan. Identifies barriers to care in an effort to elicit changes in processes for patients navigating the continuum of care. Collaborates with leadership to review processes with the goal of improving the clinical experience for referred patients and the referring physician. Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. Performs other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance‑related concerns. Physical and Environmental Demands The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties performed routinely require exposure to blood, body fluid and tissue. The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain diseases. There may be an occupational risk for exposure to all communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role. Ochsner is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities. #J-18808-Ljbffr Ochsner Health