Client Service Coordinator

Client Service Coordinator

At SAGE Redwood City, we provide compassionate, comprehensive specialty and emergency veterinary care tailored to each patient's unique needs. Using state-of-the-art technology and evidence-based medicine, our team delivers the highest standard of care across a wide range of specialties.

Collaboration is central to our approach. We work closely with primary care veterinarians to ensure seamless communication, continuity of care, and personalized treatment throughout every patient's journey.

The Client Service Coordinator is the first and last impression of our hospital. This role is essential in delivering an exceptional client experience while ensuring smooth and efficient front-desk operations in a fast-paced specialty and emergency environment.

We are seeking a professional, organized, and compassionate individual who thrives under pressure and is committed to supporting both clients and clinical teams.

Who You Are

You may be a great fit if you have:

• Exceptional customer service and communication skills
• A genuine love for animals and a welcoming demeanor
• Strong organizational skills with the ability to multitask effectively
• Empathy and compassion for concerned pet owners
• Quick problem-solving skills in unexpected situations
• Professionalism in appearance, attitude, and communication
• Strong computer skills and willingness to learn veterinary software
• Adaptability in a fast-paced, dynamic environment
• Discretion and commitment to maintaining confidentiality

Veterinary experience is strongly preferred, but we value a positive attitude and willingness to learn.

Basic Required Qualifications

• High school diploma
• 1+ years of customer service experience (veterinary experience strongly preferred)
• 1+ years of hospitality experience creating a welcoming client environment
• Competent and reliable data entry skills
• Working knowledge of Microsoft Office (Word, Excel, Outlook)
• Typing speed of 45+ WPM
• Proficient use of a 10-key calculator

Key Responsibilities

• Welcome and assist clients and their pets with warmth and professionalism
• Provide reassurance and clear communication during stressful situations
• Schedule appointments and coordinate procedures
• Manage and maintain the hospital calendar
• Answer multi-line phones and respond to emails
• Provide accurate information about hospital services
• Maintain accurate and confidential medical records
• Process check-in/check-out paperwork
• Calculate fees, process payments, and assist with invoicing
• Communicate effectively with doctors and clinical staff
• Support smooth daily hospital operations
• Remain calm during emergency presentations
• Direct clients appropriately and support workflow needs

Schedule

• Full-Time
• 4/10 schedule available
• Weekend and some holiday availability required

Benefits

Full-time benefits include:

• Health, dental, and vision insurance
• Disability and life insurance
• Flexible spending accounts (FSA)
• 401(k) retirement plan
• Employee Assistance Program (EAP)
• 3 weeks accrued paid time off

If you are passionate about client care and want to grow within a collaborative specialty and emergency environment, we encourage you to apply and join the SAGE Redwood City team.