Catering Account Lead

Account Manager

Sifted is seeking an energetic, detail-oriented Account Manager to serve as the on-site liaison for one of our biggest clients. In this role, you will be responsible for managing the entire account, ensuring a seamless experience across multiple distinctive service lines within the onsite cafe setting. Your responsibilities will include building and maintaining a strong client relationship, managing the front-of-house team, keeping spending within budget, and providing regular performance updates to our client. If you excel at balancing client satisfaction with operational efficiency, and you have a knack for communication and leadership, we'd love to hear from you.

Work environment: This position is located at a commercial kitchen space within a corporate office environment.

Physical requirements: This position requires standing for up to 6 hours at a time and moving equipment up to 50 lbs.

What you'll be doing:

• Serve as the sole point of contact for our client, fostering a long-term relationship built on trust and consistent communication
• Manage client requests and feedback around the food service program and tailor services accordingly
• Own all client-facing presentations and service performance conversations, including QBRs, weekly updates, ad hoc reports, and other business reviews
• Ensure BEOs, catering orders, and special event details are reviewed, communicated, and executed with a high degree of accuracy and surpass client expectations
• Implement and enforce best practices to streamline operational processes and maintain high standards of service
• Ensure the client's needs and expectations are clearly understood and met through proactive communication and follow-ups
• Lead, train and develop the front-of-house team, ensuring exceptional service that aligns with Sifted's brand values and the client's expectations
• Helps ensure that portion sizes are standardized and maintained
• Collaborate closely with the Executive Chef and culinary team to address any issues impacting the client experience and execute quality analysis and ensure compliance with food safety and sanitation
• Monitor and manage spending to ensure operations remain within the established budget for the client account
• Prepare regular reports and performance updates for the client, highlighting successes, challenges, and opportunities for enhancement
• Coordinate special events outside of lunch such as breakfasts, afternoon snacks and happy hours and ensure catering orders are distributed and updated clearly for all departments
• Create and post the schedule for hourly FOH personnel
• Assist with management of events equipment, décor, supplies and storage spaces
• Ensure accuracy in signage for menus, ingredients and allergens

Our ideal candidate:

• Proven experience in account management, client services, or a similar role, within the hospitality or food service industry
• Experience with opening corporate dining concepts and creating and implementing processes
• Strong interpersonal and communication skills, with the ability to build rapport quickly with clients and team members
• Is operationally minded: exhibits strong follow-through on tasks and progress; flexes between a granular attention to detail and big-picture thinking; balances decisiveness and patience in time-sensitive situations
• Excellent organizational and multitasking abilities, capable of managing budgets and operational details simultaneously
• Energetic, adaptable, and capable of thriving in a fast-paced environment
• Comfortable with feedback and eager to learn and grow within the role
• Is experienced with Google apps (Gmail, Google Drive), Microsoft Office, Slack

Perks + benefits:

• Compensation: $85,000 to $95,000
• Company-sponsored health insurance plans, including 100% company-paid HDHP, as well as vision + dental opt-in
• 80 hours of PTO with each year of employment; paid winter break from Dec 24 - Jan 1
• Free lunch during meal service
• Opportunities to take on larger roles within our organization + learn with a fast-growing start-up

Eligibility: This position must maintain Seattle Food Service card (company-paid); must be able to drive a company vehicle with a valid driver's license

Work environment: This is a position based both in a commercial kitchen and on-site in client offices

Physical requirements: This position requires the ability to lift up to 50 lbs, the ability to stand for long periods of time, and the ability to bend, squat, and reach

About Sifted:

Jess Legge and Kimberly Lexow were masters of the 9 to 5 - working at a high-growth tech start-up, with one question: "Could the work lunch be better?"

It's an expectation these days that work is hard and fast. But lunch doesn't have to be that way. Imagining an office where employees want to stick around and share a table of inspired food, Legge and Lexow founded Sifted in 2015.

Since then we've delivered millions of meals to Fortune 500s and high-growth startups across the US. When COVID-19 hit, our clients needed a partner to help them manage their new normal. That's when we created our virtual team building experiences. Now as companies fully embrace the future of a flexible workplace, Sifted has become a comprehensive employee experience partner offering both in-office catering services + an extensive portfolio of engaging virtual experiences for distributed teams.

We use 7 core truths as the framework of our employee engagement programs and team culture:

• Good food is powerful
• Simple food is the best food
• We support regular people with big ideas
• We make mistakes and evolve
• We appreciate people's differences
• We seek, listen and implement feedback quickly + enthusiastically
• We are our clients' biggest fans

Sifted kitchens are zero food waste with all food scraps being composted and all leftovers being donated everyday. Since launching our donation program, Sifted has donated over $3M in lunches to those who experience food insecurity in our 6 cities. We believe that as our company grows, so does our responsibility therefore we're constantly looking for ways to improve sustainability and protect our natural resources.