Customer Service Lead

Veterinary Care Coordinator Supervisor (Reception Supervisor) - $1,000 sign-on bonusCentral Animal Hospital of Stoneham, MAWho Are We Looking For?Are you a passionate veterinary receptionist ready to take the next step into leadership?Do you enjoy mentoring others, building strong teams, and creating exceptional client experience? Are you energized by helping clients achieve the best outcomes for their pets while fostering long-term relationships?Do you believe a workplace can be both fun and accountable, where culture, growth, and high standards coexist?If you answered yes, we would love to connect with you.About the RoleThe Veterinary Care Coordinator (VCC) Supervisor is a key leadership position within our hospital, responsible for elevating both client experience and front desk team performance.In this role, you will lead, support, and develop the reception team while ensuring smooth daily operations and an exceptional standard of care for every client and patient interaction.A Day in the LifeStart your day by setting the tone for the front desk — reviewing the schedule and aligning the team for successBe a visible, supportive leader on the floor — jumping in where needed and keeping the team steady during busy momentsHelp guide client conversations, ensuring every interaction feels professional, compassionate, and solution-focusedWork closely with doctors and technicians to keep communication flowing and the day running smoothlyTurn real-time moments into coaching opportunities to help your team growStep back throughout the day to adjust, problem-solve, and keep operations on trackThis role is a balance of leadership, teamwork, and real-time problem solving — no two days look the same.What You’ll DoLead and support the reception team through coaching, mentorship, and accountabilityManage staff scheduling and ensure efficient, appropriate appointment flowPartner with leadership on hiring, onboarding, and training new team membersAddress performance concerns with a solutions-focused, supportive approachAudit end-of-day processes and ensure operational consistencyMaintain and update training materials and SOPsChampion a high standard of client service and communication across the hospitalWhy Join Our Team?At Central Animal Hospital, we are building something special.We are committed to:Delivering high-quality veterinary medicineCreating a warm, welcoming client experienceBuilding a positive, team-driven cultureLocated just minutes from Boston, our hospital offers:A newly renovated, state-of-the-art facilityA scenic location near walking trails, restaurants, and local favoritesA supportive leadership team that invests in your growthReal opportunities for leadership development and career advancementWhat We’re Looking ForWe are seeking a motivated, compassionate leader who thrives in a collaborative environment and is passionate about both people and patient care.Ideal candidates will have:Strong communication and interpersonal skillsA commitment to exceptional client serviceKnowledge of veterinary workflows, patient care, and common medicationsA high level of organization and operational awarenessPatience, empathy, and a team-first mindsetQualificationsHigh school diploma (required)Degree in veterinary or related field (preferred)3+ years of customer service experience1–2+ years of veterinary experience1–2+ years of leadership or supervisory experience (preferred)What You Can ExpectElectronic medical records systemA collaborative, team-oriented environmentSupportive leadership and structured trainingOpportunities to grow into higher-level leadership rolesCompensation & BenefitsCompetitive pay ($20.00-$24.00/hour), $1,000 sign-on bonus, and additional bonus opportunitiesMedical, Dental, and Vision insurance401(k) with company matchPaid Time OffCE allowanceEmployee pet discountsScheduleFull-timeDay shifts, Monday–FridayOccasional weekend rotationReady to Make an Impact?If you’re ready to grow your leadership skills while making a meaningful difference in the lives of pets and their families, we’d love to hear from you.Apply today and join our team.Learn more: @central_animal_stonehamJob Type: Full-TimeSchedule: Day shiftAt AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.Health, dental, vision, life insurance, and mental health resources to support your overall well-being.Generous paid time off and holidays, because your personal time matters.A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.Health, dental, vision, life insurance, and mental health resources to support your overall well-being.Generous paid time off and holidays, because your personal time matters.A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. #J-18808-Ljbffr