Operations Support Manager

What the Operations Support Manager does at Worldwide This role helps enable communication, collaboration, and strategy execution across the assigned Business Unit, supporting the Therapeutic Area Lead (TAL) in achieving business objectives and managing day‑to‑day operations. Key Responsibilities Organize goal planning and quarterly business reviews for operational results, including analytics. Build agendas for leadership meetings based on insights and stakeholder input. Drive accountability of action items through the team, including all internal governance meetings. Onboard new team members and manage the first 30/60/90‑day dialogues aligned with the TAL’s vision. Maintain visibility of the high‑level vision of the TAL while operating at the ground level. Attend meetings and calls on behalf of the TAL and other operational leaders, acting on their behalf as necessary. Prepare communications on behalf of the TAL to share with other leaders and stakeholders, clearly articulating business needs. Triage escalations, driving cross‑functional conversations to resolve complex issues and ensuring timely turnaround. Guide the direction of the business by gathering data, industry benchmarks, and stakeholder feedback to inform decisions. Lead budget and vendor management for BU meetings, including hotel contract negotiation, logistics, and coordination of quarterly reviews, BDMs/client meetings, bi‑annual department head meetings, and other ad‑hoc meetings. Collaborate with management team members to compile and provide feedback on weekly management team calls. Personal Qualities and Skills Work independently and oversee multiple projects at once. Serve as a thought partner, drawing and surfacing key insights concisely. Think ahead and preempt problems before they arise. Exceptional time management and organizational skills. Proactive, action‑oriented, solutions‑focused, and highly organized. Effective communication skills, including the ability to have difficult conversations. Experience working productively in a pressurized environment, balancing strategic priorities while maintaining a positive outlook. Enthusiasm for building the business and overcoming obstacles. Good sounding board, providing open, honest feedback and maintaining confidentiality. Demonstrated ability to identify unmet needs and collaborate with key stakeholders to strategize potential solutions. Strong leadership skills, working with minimal supervision, managing a virtual team in a matrix organization, and managing up. Establish and maintain effective working relationships with a wide network of individuals. Metrics‑driven and goal‑oriented. Required Experience and Qualifications 5+ years of experience in a management support role and/or a clinical research environment. Bachelor’s degree or equivalent experience. Strong project management background and decision‑making skills. Excellent written and oral communication skills. Compensation and Benefits Salary range: $52,500.00 – $104,500.00 annually (United States of America). Compensation will be determined within the range based on relevant experience, performance, education, and internal equity. In addition to base salary, a competitive benefits package is offered depending on location. Salary information will be discussed during the interview process. #J-18808-Ljbffr