Customer Service Rep

Job Description

Customer Service Representative

Sacramento, CA

$20.93 per hour Full-Time long term temporary assignment


AtWork is seeking a professional and customer-focused Customer Service Representative to join a Sacramento-area organization serving the local community. This position is ideal for someone who enjoys helping others, solving problems, handling a variety of administrative tasks, and providing excellent service both by phone and in person.

The successful candidate will be comfortable working with the public, handling challenging conversations professionally, and managing multiple priorities in a busy office environment.

What You' ll Do

Provide professional, courteous, and empathetic customer service at all times

Respond promptly to customer inquiries by phone, internet, and in person

Answer questions, address concerns, and resolve customer complaints

Establish positive rapport with customers, residents, and visitors

Process work orders, forms, applications, requests, and related documentation

Maintain accurate records of customer interactions, transactions, comments, and complaints

Assist with resident and community inquiries, including rental-related questions and service requests

Schedule appointments and provide information regarding available services

Assist with administrative duties supporting office and community operations

Receive and coordinate work order requests and help ensure timely completion

Gather information and appropriately assign tasks to internal teams or field crews

Handle confidential resident and organizational information with discretion

Communicate and coordinate effectively with coworkers and other departments

Provide feedback regarding customer service processes and opportunities for improvement

Maintain compliance with applicable policies, procedures, and regulations

Prioritize daily responsibilities while effectively managing multiple tasks

What We' re Looking For

Previous experience working in a customer service or customer support environment

High school diploma, GED, or equivalent

Excellent verbal and written communication skills

Strong telephone and face-to-face customer service skills

Ability to remain calm, professional, and courteous when dealing with frustrated or upset customers

Strong organizational skills and attention to detail

Ability to multitask, prioritize, and manage time effectively

Comfortable working with computers and Microsoft Word and Excel

Ability to work collaboratively as part of a team

Strong problem-solving and customer-relations skills

Professional demeanor and a genuine willingness to help others

Ability to gather information, determine appropriate next steps, and coordinate requests efficiently

Additional Requirements

Must possess and maintain a valid California Driver' s License

Must maintain a driving record acceptable for business-related driving

Position may require driving during various weather conditions

Must be available to work a flexible schedule, including the possibility of working any day of the week based on operational needs

Must be willing to attend required training

Work schedules and work locations may vary based on business needs

Position may involve extended periods of sitting, standing, walking, and other physical activities associated with an office/community environment

May occasionally be required to lift, push, pull, or carry materials weighing up to 25 pounds

A pre-employment physical examination may be required

Why Consider This Opportunity?

This is a great opportunity for a customer service professional who wants to make a meaningful impact while supporting residents and the community. You' ll play an important role in ensuring customers receive timely, respectful, and effective assistance.

Pay: $20.93 per hour


Location: Sacramento, CA

Job Type: Full-Time

Apply today! Qualified candidates will be contacted to discuss the opportunity and next steps.

About Sacramento, CA

Ready to kickstart your career in the vibrant Sacramento, California area? This bustling region is not only the capital of the Golden State but also a hub of endless job opportunities and growth potential. From the stunning Tower Bridge crossing the scenic Sacramento River to the delectable farm-to-fork dining scene that's second to none, Sacramento has something for everyone. Catch a performance at the historic Crest Theatre, cheer on the Sacramento Kings at the Golden 1 Center, or discover local artists at the Crocker Art Museum. With the majestic Sierra Nevada mountains nearby and the beautiful parks like the McKinley Park to explore, Sacramento offers an enchanting blend of culture, creativity, and charm that will truly make your career journey unforgettable. Dive into our job listings today and set your sights on a rewarding career in this unforgettable region!