Executive Director of Operations

The Village at East Farms, 180 Scott Rd, Waterbury, Connecticut, United States of America Job Description Posted Thursday, August 27, 2026 at 4:00 AM Joining the Benchmark Senior Living team means putting your passion to work. Our associates feel a sense of belonging with the care that they provide, empowered by the open and reliable team that surrounds them. Our diverse and skilled workforce takes immense pride in a shared commitment: a devotion to providing caring and dedicated service. In our supportive environment, associates have the opportunity to learn and grow. With professional and personal training programs, as well as education for career advancement, we empower associates to explore their interests, feed their passion, and pursue growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors! If you are a driven, dedicated and goal-oriented individual with strong emotional intelligence and several years of management or healthcare experience, then join our team at Benchmark Senior Living! We are seeking a creative and hardworking person to assume the role of Executive Director of Operations at one of our communities. As the Executive Director of Operations, you will manage the community’s budget and occupancy goals as well as maintain appropriate staffing levels and drive overall customer service. If you are driven and have the necessary knowledge and experience to build and manage a loyal team, then Benchmark Senior Living may be the right place for you to make a difference! Responsibilities As an Executive Director of Operations, you will authorize all purchases, provide onsite sales support, and conduct monthly family meetings You will participate in the training and development of new employees –implementing initiatives that will allow the community to run more effectively and efficiently You must be an ethical and honest individual who truly enjoys helping seniors live a better, more comfortable life You must be patient, understanding, and empathetic. Reviewing bills and statements Making adjustments when revenue sources decrease Managing the Sales Director Networking with outside referral sources such as Hospital and Rehab personnelQualifying prospects financially through credit reports, bank statements, etc. Reviewing occupancy as it relates to staffing Assisting in the hiring and recruitment processes Handling all resident and family grievances Requirements Bachelor’s degree; Degree in Healthcare Administration, Hospitality Management, or Business preferred 3-5 years of management or healthcare related experience Having assumed a managerial role that was responsible for multiple disciplines Budgeting and staffing experience Proficiency with Windows applications such as Excel and Outlook Ability to lift a minimum of 50 pounds As a community leader associate at Benchmark, you will have immediate access to a variety of benefits including, but not limited to, the following: 8 paid holidays & 3 floating holidays Vacation and Health & Wellness Paid Time Off Discounted Meal Program Physical & Mental Health Wellness Programs Medical, Vision & Dental Benefits provided by Blue Cross Blue Shield 401K Retirement Plan with Company Match Company-provided Life Insurance & Long-Term Disability Benchmark Senior Living is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We embrace and encourage our associates’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our associates unique. The Village at East Farms, 180 Scott Rd, Waterbury, Connecticut, United States of America #J-18808-Ljbffr